Agentic Playbooks user roles

reference australia Updated Sep 10, 2026 1 min read agentic-playbooks-roles.md

The following roles are required for runtime users to access Agentic Playbooks, and come with the Now Assist for Platform AI agents skill.

You can grant users entitlement to the applications that you purchase on the ServiceNow AI Platform by allocating subscriptions in Subscription Management. You allocate subscriptions by adding one or more groups with measured roles to a product subscription.

To learn more about managing per-user subscriptions, see and contact your account representative.

Runtime user roles

Ensure that your runtime users have the following roles assigned to them:

Role	Description
playbook.agent_user	Grants access to all standalone playbook agents.
playbook.agentic_workflow_user	Grants access to the Playbook Activity Assist Workflow, and includes:- All agent-specific roles used within the workflow The now_assist_panel_user role (for Now Assist Panel integration)

Role

Description

playbook.agent_user

Grants access to all standalone playbook agents.

playbook.agentic_workflow_user

Grants access to the Playbook Activity Assist Workflow, and includes:- All agent-specific roles used within the workflow

The now_assist_panel_user role (for Now Assist Panel integration)

**Note:** There are no roles specific to Agentic Playbooks for playbook authors. As long as a playbook author has admin, playbook.admin, pd\_author, or playbook.write rights, they can configure an activity to use AI agents.

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---
title: Agentic Playbooks user roles
description: The following roles are required for runtime users to access Agentic Playbooks, and come with the Now Assist for Platform AI agents skill.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/build-workflows/workflow-studio/agentic-playbooks-roles.html
release: australia
product: Workflow Studio
classification: workflow-studio
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Reference, Agentic Playbooks, Playbooks, Workflow Studio, Build workflows]
---

# Agentic Playbooks user roles

The following roles are required for runtime users to access Agentic Playbooks, and come with the Now Assist for Platform AI agents skill.

You can grant users entitlement to the applications that you purchase on the ServiceNow AI Platform by allocating subscriptions in Subscription Management. You allocate subscriptions by adding one or more groups with measured roles to a product subscription.

To learn more about managing per-user subscriptions, see  and contact your account representative.

## Runtime user roles

Ensure that your runtime users have the following roles assigned to them:

<table id="table_smr_lgr_ygc"><thead><tr><th>

Role

</th><th>

Description

</th></tr></thead><tbody><tr><td>

playbook.agent\_user

</td><td>

Grants access to all standalone playbook agents.

</td></tr><tr><td>

playbook.agentic\_workflow\_user

</td><td>

Grants access to the Playbook Activity Assist Workflow, and includes:-   All agent-specific roles used within the workflow
-   The now\_assist\_panel\_user role \(for Now Assist Panel integration\)

</td></tr></tbody>
</table>**Note:** There are no roles specific to Agentic Playbooks for playbook authors. As long as a playbook author has admin, playbook.admin, pd\_author, or playbook.write rights, they can configure an activity to use AI agents.