Associate Record to Email action

reference australia Updated Sep 10, 2026 1 min read associate-to-email-action.md

Associate a record with an Email [sys_email] record so that you can track which record is affected by the email.

Roles and availability

Available as a Workflow Studio ServiceNow core action. Users with the flow_designer or admin role can add an action to a flow and define configuration details.

Fields

Field	Description
Email Record	Email [sys_email] record that the Target Record associates with.
Target Record	Record to associate to the email record

Output

This action updates the Target field on the Email [sys_email] record.

Example

In the following example, a process owner adds the Associate Record to Email action under an inbound email trigger. The user has also added a Create Catalog Task action in the flow. In the Email Record field, the user selects to associate a record to the email that triggered the flow. In the Target Record field, the user selects to associate the Catalog Task [sc_task] record that is created in the Create Catalog Task action.

[Omitted image "associate-to-email-example.png"] Alt text: Using the Associate to Email action

Parent Topic:Workflow Studio actions

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---
title: Associate Record to Email action
description: Associate a record with an Email \[sys\_email\] record so that you can track which record is affected by the email.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/build-workflows/workflow-studio/associate-to-email-action.html
release: australia
product: Workflow Studio
classification: workflow-studio
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Actions, Flows, subflows, and actions reference, Flows, subflows, and actions, Workflow Studio, Build workflows]
---

# Associate Record to Email action

Associate a record with an Email \[sys\_email\] record so that you can track which record is affected by the email.

## Roles and availability

Available as a Workflow Studio ServiceNow core action. Users with the flow\_designer or admin role can add an action to a flow and define configuration details.

## Fields

|Field|Description|
|-----|-----------|
|Email Record|Email \[sys\_email\] record that the Target Record associates with.|
|Target Record|Record to associate to the email record|

## Output

This action updates the **Target** field on the Email \[sys\_email\] record.

## Example

In the following example, a process owner adds the Associate Record to Email action under an inbound email trigger. The user has also added a Create Catalog Task action in the flow. In the **Email Record** field, the user selects to associate a record to the email that triggered the flow. In the **Target Record** field, the user selects to associate the Catalog Task \[sc\_task\] record that is created in the Create Catalog Task action.

\[Omitted image "associate-to-email-example.png"\] Alt text: Using the Associate to Email action

**Parent Topic:**[Workflow Studio actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/flow-actions.md)