Available conversational subflows

reference australia Updated Sep 10, 2026 1 min read available-conversational-subflows.md

Workflow Studio provides a set of subflows that are preconfigured to be compatible with and callable by conversational interfaces such as Now Assist.

Name	Application Scope	user roles required
Send Email	Conversational subflows and actions	sn_conv_fa.csa_email_write
Send SMS	Conversational subflows and actions	sn_conv_fa.csa_email_write

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---
title: Available conversational subflows
description: Workflow Studio provides a set of subflows that are preconfigured to be compatible with and callable by conversational interfaces such as Now Assist.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/build-workflows/workflow-studio/available-conversational-subflows.html
release: australia
product: Workflow Studio
classification: workflow-studio
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Conversational subflows, Explore subflows, Explore flows, Flows, subflows, and actions, Workflow Studio, Build workflows]
---

# Available conversational subflows

Workflow Studio provides a set of subflows that are preconfigured to be compatible with and callable by conversational interfaces such as Now Assist.

<table id="id_lcz_jwh_scc"><thead><tr><th>

Name

</th><th>

Application Scope

</th><th>

user roles required

</th></tr></thead><tbody><tr><td>

Send Email

</td><td>

Conversational subflows and actions

</td><td>

sn\_conv\_fa.csa\_email\_write

</td></tr><tr><td>

Send SMS

</td><td>

Conversational subflows and actions

</td><td>

sn\_conv\_fa.csa\_email\_write

</td></tr></tbody>
</table>