Cancel a playbook

task australia Updated Sep 10, 2026 1 min read cancel-playbook.md
Raw file servicenow.com

Cancel a playbook to stop a business workflow when no longer valid.

Before you begin

Role required: agent or pd_cancel

If your playbook admin has added a cancel action to your playbook experience, you can typically find the cancel action under the playbook actions menu.

Note: Certain activities within a playbook cannot be canceled once they have started.

Procedure

  1. Open a playbook in workspace.

  2. Click the ellipses action menu icon ([Omitted image "playbook-ellipses.png"] Alt text: Playbook action menu icon) in the playbook header.

  3. Click Cancel Playbook.

  4. Provide a reason for canceling the playbook.

    [Omitted image "playbook-cancel-modal.png"] Alt text: Cancel playbook through which you provide reason for cancellation

  5. Click Cancel Playbook.

    A canceled banner appears below the playbook header confirming that the playbook has been canceled.

    [Omitted image "playbook-cancel-banner.png"] Alt text: Canceled banner

Parent Topic:Running Playbook Experience

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