Configure content filtering rules

task australia Updated Oct 5, 2026 1 min read configure-content-filtering-rules-playbook.md
Raw file servicenow.com

Create a rule that grants a role access to the content in a content definition.

Before you begin

Role required: admin, playbook.admin

A content definition must exist. See Configure content filtering definitions.

About this task

A content filtering rule associates one or more roles with a single content definition. Users with the named role can reach the content covered by the definition, unless the content has required roles set. For more information, see Content access filtering.

Procedure

  1. Navigate to Process Automation > Flow Administration > Content Filtering Rules.

    The Workflow Resource Filter Rules table opens.

    If you don't have access to Flow Administration, Content Filtering Rules appears directly under Process Automation.

  2. Select an existing rule or select New.

  3. Fill in the form.

    Field Description
    Name Name of the rule.
    User Role Role a user must have to reach the content.
    Delegated Development Permission Optional. The resource path for which the user is a delegated developer.
    Active Whether the rule is in force.
    Application Application the rule belongs to. Defaults to the current scope.
    Resource Definition Content definition the rule grants access to.
  4. Select Submit.

Result

Users with the named role can reach the content covered by the definition. Assign playbook.write rather than pd_author to those users, because pd_author grants access to all content and overrides the restriction because of a default, unmodifiable content filtering rule.

Parent Topic:Content access filtering

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