Configure Playbook Experience to display ideal path

task australia Updated Sep 28, 2026 1 min read configure-playbook-experience-ideal-path.md
Raw file servicenow.com

Configure Playbook Experience to show the stages and activities in an ideal path before they are executed during a playbook run.

Before you begin

Configure the ideal path in the playbook. To learn more, see Configure the ideal path for a playbook.

Role required: admin

About this task

You can configure Playbook Experience to display conditional stages and activities in an ideal path. During a playbook run, the unresolved decision are shown to the user as conditional activities. It displays a preview of what is likely to come next, even before the decision has been evaluated. This informs the fulfillers about the ideal execution path of the playbook. For more information about ideal path, see Ideal path for a playbook.

Procedure

  1. Navigate to All > Playbook Experience > Playbook Experiences.

  2. From the list, select a Playbook experience where you want to configure ideal path visibility.

  3. In the Configurations list, select an existing configuration or select New to create a configuration.

    [Omitted image "pb-experience-ideal-path-config.png"] Alt text: Open the Playbook Experience configuration.

  4. In the Pending Item Visibility field, select Show stages and activities on the ideal path.

    [Omitted image "pbexperience-ideal-path-visibility.png"] Alt text: Set the pending item visibility list.

  5. Select Update or Submit.

What to do next

Deploy a playbook with ideal path and the configured Playbook Experience.

Parent Topic:Ideal path for a playbook

Search documentation
Search document titles and file paths on the australia branch