Configure a third-party LLM provider as default for ServiceNow Otto for Spokes
Configure a third-party LLM provider as the default LLM provider that can create a spoke using ServiceNow Otto.
Before you begin
Role required: admin
About this task
ServiceNow provides multiple third-party LLM providers that can generate a spoke using ServiceNow Otto for Spokes. Set one of these LLM providers as the default LLM provider to generate spokes by using either of the two ways:
- From the AI Admin Hub panel.
- After installing the AI Skill Kit.
Use the AI Admin Hub panel
Set a third-party LLM provider as the default LLM provider to create a spoke using the ServiceNow Otto for Spokes from the AI Admin Hub panel.
Before you begin
Role required: admin
Procedure
-
Navigate to All > AI Admin Hub > Settings.
-
On the left panel, select Manage AI models and click Manage model providers.
-
Select the Model providers tab.
-
Select Edit model provider.
[Omitted image "llm-sel-model-provider-tab.png"] Alt text: Edit model provider.
-
Select the Customize tab.
-
Select Edit provider for skill.
-
In the Select skills field, enter
Spoke generationand then select Spoke Generation OOB. -
From the Choose a default LLM model provider list, select the LLM provider that you want to set as default.
-
Select Save.
-
On the confirmation dialog, select Yes, save.
You have set the LLM provider you chose as the default LLM provider to create a spoke using the ServiceNow Otto for Spokes.
Configure after installing the AI Skill Kit
Configure a third-party LLM provider as the default LLM provider for creating a spoke using ServiceNow Otto after installing the AI Skill Kit.
Before you begin
- Make sure that the AI Skill Kit (sn_skill_builder) is installed.
- Role required: admin
Procedure
-
Navigate to All > AI Skill Kit > Home.
-
Click the AI skills tab.
-
Search for
Spoke Generationskill and open it. -
In the Spoke Generation skill, click the Deployment and skill settings tab.
-
Select General information.
-
Select a LLM provider of your choice and toggle the Set as default switch.
Note: Currently, Now LLM Service, Azure OpenAI, Google Gemini, and Anthropic Claude on AWS LLMs are supported.
[Omitted image "na-creator-tpt-llms-config.png"] Alt text: Configuring third-party LLMs for Now Assist for Creator
-
Click Save.
Result
You can now create a spoke from AI using the selected LLM provider.
---
title: Configure a third-party LLM provider as default for ServiceNow Otto for Spokes
description: Configure a third-party LLM provider as the default LLM provider that can create a spoke using ServiceNow Otto.Set a third-party LLM provider as the default LLM provider to create a spoke using the ServiceNow Otto for Spokes from the AI Admin Hub panel.Configure a third-party LLM provider as the default LLM provider for creating a spoke using ServiceNow Otto after installing the AI Skill Kit.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/build-workflows/workflow-studio/configure-tpt-llm-provider-for-now-assist-for-spokes.html
release: australia
product: Workflow Studio
classification: workflow-studio
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use ServiceNow Otto to create spokes and build actions, Building spokes using Spoke Generator, Workflow Studio, Build workflows]
---
# Configure a third-party LLM provider as default for ServiceNow Otto for Spokes
Configure a third-party LLM provider as the default LLM provider that can create a spoke using ServiceNow Otto.
## Before you begin
Role required: admin
## About this task
ServiceNow provides multiple third-party LLM providers that can generate a spoke using ServiceNow Otto for Spokes. Set one of these LLM providers as the default LLM provider to generate spokes by using either of the two ways:
- From the AI Admin Hub panel.
- After installing the AI Skill Kit.
## Use the AI Admin Hub panel
Set a third-party LLM provider as the default LLM provider to create a spoke using the ServiceNow Otto for Spokes from the AI Admin Hub panel.
### Before you begin
Role required: admin
### Procedure
1. Navigate to **All** > **AI Admin Hub** > **Settings**.
2. On the left panel, select **Manage AI models** and click **Manage model providers**.
3. Select the **Model providers** tab.
4. Select **Edit model provider**.
\[Omitted image "llm-sel-model-provider-tab.png"\] Alt text: Edit model provider.
5. Select the **Customize** tab.
6. Select **Edit provider for skill**.
7. In the **Select skills** field, enter `Spoke generation` and then select **Spoke Generation OOB**.
8. From the **Choose a default LLM model provider** list, select the LLM provider that you want to set as default.
9. Select **Save**.
10. On the confirmation dialog, select **Yes, save**.
You have set the LLM provider you chose as the default LLM provider to create a spoke using the ServiceNow Otto for Spokes.
## Configure after installing the AI Skill Kit
Configure a third-party LLM provider as the default LLM provider for creating a spoke using ServiceNow Otto after installing the AI Skill Kit.
### Before you begin
- Make sure that the AI Skill Kit \(sn\_skill\_builder\) is installed.
- Role required: admin
### Procedure
1. Navigate to **All** > **AI Skill Kit** > **Home**.
2. Click the **AI skills** tab.
3. Search for `Spoke Generation` skill and open it.
4. In the **Spoke Generation skill**, click the **Deployment and skill settings** tab.
5. Select **General information**.
6. Select a LLM provider of your choice and toggle the **Set as default** switch.
**Note:** Currently, Now LLM Service, Azure OpenAI, Google Gemini, and Anthropic Claude on AWS LLMs are supported.
\[Omitted image "na-creator-tpt-llms-config.png"\] Alt text: Configuring third-party LLMs for Now Assist for Creator
7. Click **Save**.
### Result
You can now create a spoke from AI using the selected LLM provider.
| title | Configure a third-party LLM provider as default for ServiceNow Otto for Spokes |
| description | Configure a third-party LLM provider as the default LLM provider that can create a spoke using ServiceNow Otto.Set a third-party LLM provider as the default LLM provider to create a spoke using the ServiceNow Otto for Spokes from the AI Admin Hub panel.Configure a third-party LLM provider as the default LLM provider for creating a spoke using ServiceNow Otto after installing the AI Skill Kit. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/build-workflows/workflow-studio/configure-tpt-llm-provider-for-now-assist-for-spokes.html |
| release | australia |
| product | Workflow Studio |
| classification | workflow-studio |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Use ServiceNow Otto to create spokes and build actionsBuilding spokes using Spoke GeneratorWorkflow StudioBuild workflows |