Create conversational action skill

task australia Updated Sep 10, 2026 1 min read create-conversational-action-skill.md

Create a skill for the conversational action and make the skill available for users in a conversation. You can have multiple skills for the same action.

Before you begin

Role required:

admin or flow_designer
now.assist.creator

Procedure

Navigate to All > Process Automation > Workflow Studio.
On the home page, select Actions.
From the list of actions, select the action for which you want to create the skill.
From the side panel, open Conversational settings ([Omitted image "conversational-settings-icon-z.png"] Alt text: Option on the side panel to open conversational settings.).

If the action already contains skills, the conversational settings displays a list of the exiting skills with an option to create a new skill.

[Omitted image "create-conversational-action-skill.png"] Alt text: Option to create a new skill for the action.
Select Create a new skill.
Select Generate skill metadata to generate descriptions for the skill and the inputs and outputs using generative AI.

[Omitted image "create-new-action-skill.png"] Alt text: Form to create a new skill for the action.
Specify the settings as described in the topic Configure action conversational settings.
Save the skill.

You can also test the skill by selecting Save and test.

Parent Topic:Building actions

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---
title: Create conversational action skill
description: Create a skill for the conversational action and make the skill available for users in a conversation. You can have multiple skills for the same action.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/build-workflows/workflow-studio/create-conversational-action-skill.html
release: australia
product: Workflow Studio
classification: workflow-studio
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Build actions, Flows, subflows, and actions, Workflow Studio, Build workflows]
---

# Create conversational action skill

Create a skill for the conversational action and make the skill available for users in a conversation. You can have multiple skills for the same action.

## Before you begin

Role required:

- admin or flow\_designer
- now.assist.creator

## Procedure

1. Navigate to **All** &gt; **Process Automation** &gt; **Workflow Studio**.

2. On the home page, select **Actions**.

3. From the list of actions, select the action for which you want to create the skill.

4. From the side panel, open **Conversational settings** \(\[Omitted image "conversational-settings-icon-z.png"\] Alt text: Option on the side panel to open conversational settings.\).

If the action already contains skills, the conversational settings displays a list of the exiting skills with an option to create a new skill.

\[Omitted image "create-conversational-action-skill.png"\] Alt text: Option to create a new skill for the action.

5. Select **Create a new skill**.

6. Select **Generate skill metadata** to generate descriptions for the skill and the inputs and outputs using generative AI.

\[Omitted image "create-new-action-skill.png"\] Alt text: Form to create a new skill for the action.

7. Specify the settings as described in the topic [Configure action conversational settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/configure-action-conversation-settings.md).

8. Save the skill.

You can also test the skill by selecting **Save and test**.

**Parent Topic:**[Building actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/actions.md)