Non-Interactive activities
A non-interactive activity runs entirely behind-the-scenes on the ServiceNow AI Platform® and doesn't require any user input.
A non-interactive activity is an entirely automated operation on the ServiceNow AI Platform which doesn't require any user input to proceed to completion. Non-interactive activities still render in a playbook, but only display information to agents. Configure the activity inputs for an interactive activity so that the activity is a fully automated operation on the ServiceNow AI Platform.
When non-interactive activities run, they automatically proceed to completion or are skipped. For example, if your activity automatically updates the Assigned To user for a record, the Playbook card can display the newly updated Assigned To user's name to the playbook agent, but the card's status is automatically set to Complete.
[Omitted image "non-interactive-activity-overview.png"] Alt text: Non-interactive activity become a card.
Non-interactive activities turn into activity cards that are collapsed and marked complete in a playbook. The playbook continues running without any input from the playbook agent.
To learn how to design a playbook with non-interactive activities, see design an automated process.
--- title: Non-Interactive activities description: A non-interactive activity runs entirely behind-the-scenes on the ServiceNow AI Platform and doesn't require any user input. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/build-workflows/workflow-studio/non-interactive-activities.html release: australia product: Workflow Studio classification: workflow-studio topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Playbooks reference, Playbooks, Workflow Studio, Build workflows] --- # Non-Interactive activities A non-interactive activity runs entirely behind-the-scenes on the ServiceNow AI Platform® and doesn't require any user input. A non-interactive activity is an entirely automated operation on the ServiceNow AI Platform which doesn't require any user input to proceed to completion. Non-interactive activities still render in a playbook, but only display information to agents. Configure the activity inputs for an interactive activity so that the activity is a fully automated operation on the ServiceNow AI Platform. When non-interactive activities run, they automatically proceed to completion or are skipped. For example, if your activity automatically updates the Assigned To user for a record, the Playbook card can display the newly updated Assigned To user's name to the playbook agent, but the card's status is automatically set to Complete. \[Omitted image "non-interactive-activity-overview.png"\] Alt text: Non-interactive activity become a card. Non-interactive activities turn into activity cards that are collapsed and marked complete in a playbook. The playbook continues running without any input from the playbook agent. To learn how to design a playbook with non-interactive activities, see [design an automated process](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/design-automated-process.md).
| title | Non-Interactive activities |
| description | A non-interactive activity runs entirely behind-the-scenes on the ServiceNow AI Platform and doesn't require any user input. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/build-workflows/workflow-studio/non-interactive-activities.html |
| release | australia |
| product | Workflow Studio |
| classification | workflow-studio |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Playbooks referencePlaybooksWorkflow StudioBuild workflows |