Re-order playbook variants

task australia Updated Sep 10, 2026 1 min read reorder-playbook-variants.md
Raw file servicenow.com

Change the order in which playbook variants are evaluated.

Before you begin

Role required: admin or playbook.admin

About this task

Playbook variants are evaluated from the top down at every level. The first variant that meets conditions will run.

Procedure

  1. Navigate to All > Workflow Studio.

  2. Open the playbook with the variants that you want to re-order.

  3. Select the variant icon ([Omitted image "playbook-variants-icon.png"]) to open the variant panel on the left.

  4. Drag and drop the variants to a new place within their level.

    [Omitted image "reorder-variant.gif"] Alt text: Changing the order of variants in the variant panel

    Variants cannot be moved to different levels. They can only be reordered at the sibling level.

Parent Topic:Playbook variants

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