Test conversational action

task australia Updated Sep 10, 2026 1 min read test-conversational-action.md

Test a conversational action to verify it responds correctly to user inputs and performs the expected operations before deploying it in production.

Before you begin

Role required: action_designer

Procedure

Navigate to All > Process Automation > Workflow Studio.
On the homepage, select Actions.
From the list of actions, select the action that you want to test.
Select Test.
From the Test Action dialog box, select Trigger via a conversation.

Trigger option Description

Trigger by entering inputs Test by manually entering and selecting input values.

Trigger via a conversation Test by providing inputs values in a chat experience.

[Omitted image "example-test-action-via-conversation.png"] Alt text: Test action dialog box with Trigger via a conversation option selected
For Select skill, select the conversational-enabled skill that you want to use for conversational testing.

To configure action conversational settings, see Configure action conversational settings.
For Select assistant, select the AI assistant you want to use for conversational testing.
Select Run Test.
In the assistant conversation, answer the questions that the AI assistant asks you.

For example, provide the details needed to create an outage.

[Omitted image "example-test-action-conversation.png"] Alt text: Sample conversation to test Create outage action
Review the execution details.

For example, these are sample execution details for the Create an outage action.

[Omitted image "example-execution-details-conv-action.png"] Alt text: Sample execution details from testing the Create Outage action via a conversation

Trigger option	Description
Trigger by entering inputs	Test by manually entering and selecting input values.
Trigger via a conversation	Test by providing inputs values in a chat experience.

Parent Topic:Building actions

65 lines · 2.7 KB Wrap lines

---
title: Test conversational action
description: Test a conversational action to verify it responds correctly to user inputs and performs the expected operations before deploying it in production.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/build-workflows/workflow-studio/test-conversational-action.html
release: australia
product: Workflow Studio
classification: workflow-studio
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Build actions, Flows, subflows, and actions, Workflow Studio, Build workflows]
---

# Test conversational action

Test a conversational action to verify it responds correctly to user inputs and performs the expected operations before deploying it in production.

## Before you begin

Role required: action\_designer

## Procedure

1. Navigate to **All** &gt; **Process Automation** &gt; **Workflow Studio**.

2. On the homepage, select **Actions**.

3. From the list of actions, select the action that you want to test.

4. Select **Test**.

5. From the Test Action dialog box, select **Trigger via a conversation**.

|Trigger option|Description|
|--------------|-----------|
|Trigger by entering inputs|Test by manually entering and selecting input values.|
|Trigger via a conversation|Test by providing inputs values in a chat experience.|

\[Omitted image "example-test-action-via-conversation.png"\] Alt text: Test action dialog box with Trigger via a conversation option selected

6. For **Select skill**, select the conversational-enabled skill that you want to use for conversational testing.

To configure action conversational settings, see [Configure action conversational settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/configure-action-conversation-settings.md).

7. For **Select assistant**, select the AI assistant you want to use for conversational testing.

8. Select **Run Test**.

9. In the assistant conversation, answer the questions that the AI assistant asks you.

For example, provide the details needed to create an outage.

\[Omitted image "example-test-action-conversation.png"\] Alt text: Sample conversation to test Create outage action

10. Review the execution details.

For example, these are sample execution details for the Create an outage action.

\[Omitted image "example-execution-details-conv-action.png"\] Alt text: Sample execution details from testing the Create Outage action via a conversation

**Parent Topic:**[Building actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/actions.md)