Notification step

reference australia Updated Sep 10, 2026 1 min read trigger-notification-action-designer.md

Trigger a notification as a step within an action by selecting a record (such as an incident, change request, problem, or user record) to trigger a notification and defining the associated notification.

Notifications is a platform feature. Before triggering a notification as an action step in Workflow Studio, ensure that the notification is set up for use in the platform.

When you Create an email notification, set the Send when field in the When to send tab of the Notification form to Triggered.
Verify that your users have an active primary email channel and that all their notifications are active.

Roles and availability

Available as an Workflow Studio action step. Users with the action_designer role can create a custom action with one or more action steps.

Fields

Field	Description
Record	Drag-and-drop an input record or a record from a previous step. This is the record that will trigger a notification. Note: Some notifications are not associated with a specific record or table, such as the Passwords Require Updating notification. If configuring such a notification, leave this field blank.
Table name	Read-only. Set to the table of the triggering record.
Notification	Select the notification to be triggered. The notifications that can be selected are associated with the table of the specified record. If no record was selected, you can select a notification that does not have an associated record or table. To create notifications, see Create an email notification

## Action error evaluation

If this step fails

Data type: Choice

Option to continue running the next step or go to error evaluation. To use the step status code or message for a custom action error condition, see Action error evaluation.

Example

[Omitted image "notification-step-example.png"] Alt text: Example Notification step in an action.

Parent Topic:Workflow Studio steps

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---
title: Notification step
description: Trigger a notification as a step within an action by selecting a record \(such as an incident, change request, problem, or user record\) to trigger a notification and defining the associated notification.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/build-workflows/workflow-studio/trigger-notification-action-designer.html
release: australia
product: Workflow Studio
classification: workflow-studio
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Steps, Flows, subflows, and actions reference, Flows, subflows, and actions, Workflow Studio, Build workflows]
---

# Notification step

Trigger a notification as a step within an action by selecting a record \(such as an incident, change request, problem, or user record\) to trigger a notification and defining the associated notification.

Notifications is a platform feature. Before triggering a notification as an action step in Workflow Studio, ensure that the notification is set up for use in the platform.

-   When you Create an email notification, set the **Send when** field in the **When to send** tab of the Notification form to Triggered.
-   Verify that your users have an active primary email channel and that all their notifications are active.

## Roles and availability

Available as an Workflow Studio action step. Users with the action\_designer role can create a custom action with one or more action steps.

## Fields

<table id="table_lx2_tkf_y1b"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Record

</td><td>

Drag-and-drop an input record or a record from a previous step. This is the record that will trigger a notification. **Note:** Some notifications are not associated with a specific record or table, such as the **Passwords Require Updating** notification. If configuring such a notification, leave this field blank.

</td></tr><tr><td>

Table name

</td><td>

Read-only. Set to the table of the triggering record.

</td></tr><tr><td>

Notification

</td><td>

Select the notification to be triggered. The notifications that can be selected are associated with the table of the specified record. If no record was selected, you can select a notification that does not have an associated record or table. To create notifications, see Create an email notification

</td></tr></tbody>
</table>## Action error evaluation

-   **If this step fails**

    Data type: **Choice**

    Option to continue running the next step or go to error evaluation. To use the step status code or message for a custom action error condition, see [Action error evaluation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/action-error-evaluation.md).


## Example

\[Omitted image "notification-step-example.png"\] Alt text: Example Notification step in an action.

**Parent Topic:**[Workflow Studio steps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/steps.md)