Turn on AI skills for Playbooks

task australia Updated Sep 10, 2026 1 min read turn-on-playbook-generation-skill.md
Raw file servicenow.com

Turn on the ServiceNow Otto for Creator skills for using generative AI for creating and managing Playbooks.

Before you begin

  • Install the ServiceNow Otto for Creator application. For more information, see .
  • Role required: admin

About this task

You can use AI to generate a playbook, a summary of a playbook, or recommendations for placeholder activities. To enable these features, activate the corresponding AI skill in AI Admin Hub.

AI capability

AI skill name

Generate a playbook from text or image

Playbook generationPlaybook generation with images

Generate a playbook from a knowledge base article

Playbook generation with KB

Generate recommendations for placeholder activities

Playbook recommendations

Generate a playbook summary

Playbook summarization

**Important:** The playbook generation skill requires a separate subscription to ServiceNow Otto for Creator.

Procedure

  1. Navigate to Admin > AI Admin Hub > AI Skills.

  2. In the workflow list, select Creator.

  3. In the search box, search for Playbook skills.

  4. On the skill tile, select Turn on.

    If a skill is already turned on, you see the option to deactivate the skill.

    [Omitted image "ai-skills-playbook.png"] Alt text: Activate or deactivate generative AI skills for Playbooks.

Result

Generative AI skills for Playbooks are active on your instance.

Parent Topic:Configuring Playbooks

Related topics

Generate a playbook from text or image

Change the default LLM for playbook generation

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