Activate Agent Affinity

---
title: Activate Agent Affinity
description: You can activate the Agent Affinity plugin \(com.glide.awa.agent\_affinity\) if you have the admin role.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/advanced-work-assignment/awa-activate-agent-affinity.html
release: australia
product: Advanced Work Assignment
classification: advanced-work-assignment
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Advanced Work Assignment, Manage people and work, Conversational Interfaces]
---

# Activate Agent Affinity

You can activate the Agent Affinity plugin \(com.glide.awa.agent\_affinity\) if you have the admin role.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Advanced Work Assignment** > **Home**.

2.  In the Available Plugins section, select **Agent Affinity**.

    **Note:** If the plugin doesn’t appear in the Available Plugins section, try searching for the plugin using the search bar. You can search for the plugin by its name or ID. If you can’t find a plugin, you might have to request it from ServiceNow personnel.

3.  Select **Install/Update All**, and then in the Install dialog box, select **Install**.

    **Note:** When domain separation and delegated admin are enabled in an instance, the administrative user must be in the **global** domain. Otherwise, the following error appears: `Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.`