Deactivate Agent Affinity
task australia Updated Sep 10, 2026 1 min read awa-deactivate-agent-affinity.md
Deactivate Agent Affinity if you do not want Agent Affinity to assign work assignments to agents.
Before you begin
Role required: awa_admin or admin
Procedure
-
In the navigation filter, enter
sys_properties.list.The entire list of properties in the System Properties [sys_properties] table appears.
-
In the Search field, enter
glide.awa.agent_affinity.enabled. -
Click glide.awa.agent_affinity.enabled.
-
On the system property screen, change Value from true to false and click Update.
Agent Affinity is now deactivated.
38 lines · 1.2 KB
---
title: Deactivate Agent Affinity
description: Deactivate Agent Affinity if you do not want Agent Affinity to assign work assignments to agents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/advanced-work-assignment/awa-deactivate-agent-affinity.html
release: australia
product: Advanced Work Assignment
classification: advanced-work-assignment
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Advanced Work Assignment, Manage people and work, Conversational Interfaces]
---
# Deactivate Agent Affinity
Deactivate Agent Affinity if you do not want Agent Affinity to assign work assignments to agents.
## Before you begin
Role required: awa\_admin or admin
## Procedure
1. In the navigation filter, enter `sys_properties.list`.
The entire list of properties in the System Properties \[sys\_properties\] table appears.
2. In the **Search** field, enter `glide.awa.agent_affinity.enabled`.
3. Click **glide.awa.agent\_affinity.enabled**.
4. On the system property screen, change **Value** from **true** to **false** and click **Update**.
Agent Affinity is now deactivated.
| title | Deactivate Agent Affinity |
| description | Deactivate Agent Affinity if you do not want Agent Affinity to assign work assignments to agents. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/conversational-interfaces/advanced-work-assignment/awa-deactivate-agent-affinity.html |
| release | australia |
| product | Advanced Work Assignment |
| classification | advanced-work-assignment |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | ConfigureAdvanced Work AssignmentManage people and workConversational Interfaces |