Advanced Work Assignment Inbox Sentiment display
concept australia Updated Sep 10, 2026 1 min read awa-inbox-sentiment-display.md
Surface the sentiment in AWA Inbox for agents to get the visibility of requester sentiment ( if available) during live agent handoff or agent transfer for all channels.
With Advanced Work Assignment sentiment, you can:
- Display the sentiment (negative or positive) in Advanced Work Assignment inbox card for interactions during live agent handoff and agent transfer.
- Admin configuration to enable or disable sentiment per service channel.
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--- title: Advanced Work Assignment Inbox Sentiment display description: Surface the sentiment in AWA Inbox for agents to get the visibility of requester sentiment \( if available\) during live agent handoff or agent transfer for all channels. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/advanced-work-assignment/awa-inbox-sentiment-display.html release: australia product: Advanced Work Assignment classification: advanced-work-assignment topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Explore, Advanced Work Assignment, Manage people and work, Conversational Interfaces] --- # Advanced Work Assignment Inbox Sentiment display Surface the sentiment in AWA Inbox for agents to get the visibility of requester sentiment \( if available\) during live agent handoff or agent transfer for all channels. With Advanced Work Assignment sentiment, you can: - Display the sentiment \(negative or positive\) in Advanced Work Assignment inbox card for interactions during live agent handoff and agent transfer. - Admin configuration to enable or disable sentiment per service channel.
| title | Advanced Work Assignment Inbox Sentiment display |
| description | Surface the sentiment in AWA Inbox for agents to get the visibility of requester sentiment \( if available\) during live agent handoff or agent transfer for all channels. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/conversational-interfaces/advanced-work-assignment/awa-inbox-sentiment-display.html |
| release | australia |
| product | Advanced Work Assignment |
| classification | advanced-work-assignment |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | ExploreAdvanced Work AssignmentManage people and workConversational Interfaces |