AWA agent \[awa\_agent\]
reference australia Updated Sep 10, 2026 1 min read awa-roles-2.md
The AWA agent handles customer interactions and manages workload across multiple service channels.
Contains Roles
List of roles contained within the role.
- quickactions_user
- sn_templated_snip.template_snippet_reader
Groups
List of groups this role is assigned to by default.
None.
Special considerations
None.
36 lines · 962 B
--- title: AWA agent \[awa\_agent\] description: The AWA agent handles customer interactions and manages workload across multiple service channels. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/advanced-work-assignment/awa-roles-2.html release: australia product: Advanced Work Assignment classification: advanced-work-assignment topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Advanced Work Assignment roles, Reference, Advanced Work Assignment, Manage people and work, Conversational Interfaces] --- # AWA agent \[awa\_agent\] The AWA agent handles customer interactions and manages workload across multiple service channels. ## Contains Roles List of roles contained within the role. - quickactions\_user - sn\_templated\_snip.template\_snippet\_reader ## Groups List of groups this role is assigned to by default. None. ## Special considerations None.
| title | AWA agent \[awa\_agent\] |
| description | The AWA agent handles customer interactions and manages workload across multiple service channels. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/conversational-interfaces/advanced-work-assignment/awa-roles-2.html |
| release | australia |
| product | Advanced Work Assignment |
| classification | advanced-work-assignment |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Advanced Work Assignment rolesReferenceAdvanced Work AssignmentManage people and workConversational Interfaces |