AWA manager \[awa\_manager\]
reference australia Updated Sep 10, 2026 1 min read awa-roles-4.md
The AWA manager monitors the performance of agents across all service channels.
Contains Roles
List of roles contained within the role.
- interaction_agent
- quickactions_user
Groups
List of groups this role is assigned to by default.
None.
Special considerations
None.
36 lines · 905 B
--- title: AWA manager \[awa\_manager\] description: The AWA manager monitors the performance of agents across all service channels. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/advanced-work-assignment/awa-roles-4.html release: australia product: Advanced Work Assignment classification: advanced-work-assignment topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Advanced Work Assignment roles, Reference, Advanced Work Assignment, Manage people and work, Conversational Interfaces] --- # AWA manager \[awa\_manager\] The AWA manager monitors the performance of agents across all service channels. ## Contains Roles List of roles contained within the role. - interaction\_agent - quickactions\_user ## Groups List of groups this role is assigned to by default. None. ## Special considerations None.
| title | AWA manager \[awa\_manager\] |
| description | The AWA manager monitors the performance of agents across all service channels. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/conversational-interfaces/advanced-work-assignment/awa-roles-4.html |
| release | australia |
| product | Advanced Work Assignment |
| classification | advanced-work-assignment |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Advanced Work Assignment rolesReferenceAdvanced Work AssignmentManage people and workConversational Interfaces |