Create a connection Alias for third-party provider

---
title: Create a connection Alias for third-party provider
description: Create a connection Alias for your third-party provider to enable external routing on your instance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/advanced-work-assignment/create-cnctn-alias.html
release: australia
product: Advanced Work Assignment
classification: advanced-work-assignment
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Advanced Work Assignment, Manage people and work, Conversational Interfaces]
---

# Create a connection Alias for third-party provider

Create a connection Alias for your third-party provider to enable external routing on your instance.

## Before you begin

Role required: admin

-   Plugins to be installed:
    -   Advanced Work Assignment plugin \(com.glide.awa\)
    -   External Routing Support plugin \(com.glide.awa-external\)

        **Note:** Load the demo data while installing the plugin.

-   Role required: admin

## Procedure

1.  On your ServiceNow instance, navigate to **Connection and Credential Aliases** and select the **ServiceNow\_Basic** record.

2.  Create a connection from the **Connections** tab.

    -   Set up Credentials for the Connection record.

        **Note:** For the local setup, select the Basic Auth Credentials.

        -   In the Credentials record, provide the **Name**, **User name**, and **Password**.
        -   Select **Submit** and select that credential.
        -   For the Connection URL, give an active URL \(of any third-party provider\) for local set up.
    -   Select **Save**.