Configure reassignable settings

---
title: Configure reassignable settings
description: Configure whether an agent who rejected a work item is eligible to be offered the same work item.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/advanced-work-assignment/reassign-rejected-timed-out-work-items.html
release: australia
product: Advanced Work Assignment
classification: advanced-work-assignment
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Advanced Work Assignment, Manage people and work, Conversational Interfaces]
---

# Configure reassignable settings

Configure whether an agent who rejected a work item is eligible to be offered the same work item.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to the reject reasons settings through one of the following navigation paths:

    -   **All** > **Advanced Work Assignment** > **Home**.

        In the Additional settings section, select **Set up reject reasons**.

    -   **All** > **Advanced Work Assignment** > **Reject Reasons**.
2.  Select the reason record that you want to change.

3.  On the form, configure the **Reassignable** field:

    -   If you want to have an agent who rejected a work item be eligible to be offered the same work item, select the **Reassignable** field.
    -   If you don’t want to have an agent who rejected a work item be eligible to be offered the same work item, unselect the **Reassignable** field.