Create a queue

---
title: Create a queue
description: Create a queue where you can route work to agents who have the German skill.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/advanced-work-assignment/skills-example-queue.html
release: australia
product: Advanced Work Assignment
classification: advanced-work-assignment
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Tutorial: Automatically assign work to agents by skill, Configure agent assignment rules, Configure, Advanced Work Assignment, Manage people and work, Conversational Interfaces]
---

# Create a queue

Create a queue where you can route work to agents who have the German skill.

## Before you begin

Role required: awa\_admin or admin

## Procedure

1.  Navigate to the queue settings through one of the following navigation paths:

    -   **All** > **Advanced Work Assignment** > **Home**.

        In the Essential settings section, select **Set up queues**.

    -   **All** > **Advanced Work Assignment** > **Queues**.
2.  Select **New**.

3.  Enter the following information in the fields listed:

    -   **Name**: `German Case Queue`
    -   **Service channel**: `Case`
4.  Select **Submit**.