Enable skill determination

---
title: Enable skill determination
description: Activate the skill determination business rule to tag skills for your work items.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/advanced-work-assignment/skills-example-skill-determination.html
release: australia
product: Advanced Work Assignment
classification: advanced-work-assignment
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Tutorial: Automatically assign work to agents by skill, Configure agent assignment rules, Configure, Advanced Work Assignment, Manage people and work, Conversational Interfaces]
---

# Enable skill determination

Activate the skill determination business rule to tag skills for your work items.

## Before you begin

Role required: awa\_admin or admin

## Procedure

1.  Navigate to **All** > **System Definitions** > **Business Rules**.

2.  Select the **Skill determination for cases** record.

3.  On the form, select the **Active** field.

4.  Select **Update**.