Wrap up codes

task australia Updated Sep 10, 2026 1 min read wrap-up-codes.md

Define the wrap up codes.

Before you begin

Role required: admin

Procedure

Navigate to All > Interaction > Wrap Up Codes.

The Interaction Wrap Up Codes screen appears.
Do one of the following:
- To edit an existing code, select the name of the code.
- To create a new code, select New.
Fill in the fields:

Field Description

Code Name of the wrap up code.

Application

Active Indicates whether wrap up code is enabled.

Description Description of the wrap up code.
Select Update if you are updating an existing code or Submit if you are creating a new code.

Field	Description
Code	Name of the wrap up code.
Application
Active	Indicates whether wrap up code is enabled.
Description	Description of the wrap up code.

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---
title: Wrap up codes
description: Define the wrap up codes.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/advanced-work-assignment/wrap-up-codes.html
release: australia
product: Advanced Work Assignment
classification: advanced-work-assignment
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Advanced Work Assignment, Manage people and work, Conversational Interfaces]
---

# Wrap up codes

Define the wrap up codes.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** &gt; **Interaction** &gt; **Wrap Up Codes**.

    The Interaction Wrap Up Codes screen appears.

2.  Do one of the following:

    -   To edit an existing code, select the name of the code.
    -   To create a new code, select **New**.
3.  Fill in the fields:

    |Field|Description|
    |-----|-----------|
    |Code|Name of the wrap up code.|
    |Application| |
    |Active|Indicates whether wrap up code is enabled.|
    |Description|Description of the wrap up code.|

4.  Select **Update** if you are updating an existing code or **Submit** if you are creating a new code.