Sending missed chat activity emails

---
title: Sending missed chat activity emails
description: Send email to users with summaries of chat messages sent to them while they were offline.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/agent-chat/ac-missed-activity-emails.html
release: australia
product: Agent Chat
classification: agent-chat
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Agent Chat, Conversational Interfaces]
---

# Sending missed chat activity emails

Send email to users with summaries of chat messages sent to them while they were offline.

## Before you begin

Role required: virtual\_agent\_admin

## About this task

You can send email summaries to an authenticated user or users who are verified by a live agent.

## Procedure

1.  Navigate to **All** > **Conversational Interfaces** > **Settings**.

2.  Select the **General** tab.

3.  In the **Missed activity emails** card, select **View Settings**.

4.  Enable the Missed activity emails feature by toggling **Activate** option.

5.  In the Offline threshold drop-down, set the time duration that the user is inactive before sending email notification.

    -   15 minutes \(default\)
    -   2 hours
    -   8 hours
    -   Custom \(enter a custom duration of minutes or hours\)
6.  Select **Save**.


## Result

Email notifications of missed chat messages are automatically sent at the specified time interval.

**Parent Topic:**[Configuring Agent Chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/agent-chat/ci-agent-chat-configuring.md)