Configuring Agent-Initiated Messaging Interface

---
title: Configuring Agent-Initiated Messaging Interface
description: Set up the Agent-Initiated Messaging Interface application to enable agents to send messages to customers through different messaging channels.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/agent-chat/config-agent-init-messg-interface.html
release: australia
product: Agent Chat
classification: agent-chat
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Configure, Agent Chat, Conversational Interfaces]
---

# Configuring Agent-Initiated Messaging Interface

Set up the Agent-Initiated Messaging Interface application to enable agents to send messages to customers through different messaging channels.

|Task|Description|
|----|-----------|
|1. [Install agent-initiated messaging interface](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/agent-chat/install-agent-init-messg.md).|Install the Agent-Initiated Messaging Interface application to integrate a messaging channel with your ServiceNow instance.|
|2. [Set up agent-initiated message interface for a messaging channel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/agent-chat/agent-init-messg-setup.md).|Set up the Agent-Initiated Messaging Interface application to send messages from a messaging channel.|
|3. \(Optional\) [Associate user profiles with agent-initiated messages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/agent-chat/agent-init-messg-user-record-ext-pt.md).|Use scripted extension points to call custom scripts for associating user profiles with agent-initiated messages.|
|4. \(Optional\) [Validate recipient IDs for agent-initiated messages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/agent-chat/agent-init-messg-validate-recipient.md)Validate recipient IDs for agent-initiated messages .|Use scripted extension points to call custom scripts for validating the format of a recipient ID associated with a messaging channel.|
|5. \(Optional\) [Determine whether messaging channels are available for agent-initiated messages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/agent-chat/agent-init-messg-channel-ext-pt.md).|Use scripted extension points to call custom scripts for determining whether a messaging channel is applicable to a user profile in an agent-initiated message.|

-   **[Install Agent-Initiated Messaging Interface](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/agent-chat/install-agent-init-messg.md)**  
You can install the Agent-Initiated Messaging Interface application \(sn\_agent\_initiated\) if you have the admin role. The application installs related ServiceNow® Store applications and plugins if they are not already installed.
-   **[Set up Agent-Initiated Messaging Interface for a messaging channel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/agent-chat/agent-init-messg-setup.md)**  
Set up the Agent-Initiated Messaging Interface application to send messages from a messaging channel.
-   **[Associate user profiles with agent-initiated messages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/agent-chat/agent-init-messg-user-record-ext-pt.md)**  
Use scripted extension points to call custom scripts for associating user profiles with agent-initiated messages.
-   **[Validate recipient IDs for agent-initiated messages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/agent-chat/agent-init-messg-validate-recipient.md)**  
Use scripted extension points to call custom scripts for validating the format of a recipient ID associated with a messaging channel.
-   **[Determine whether messaging channels are available for agent-initiated messages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/agent-chat/agent-init-messg-channel-ext-pt.md)**  
Use scripted extension points to call custom scripts for determining whether a messaging channel is applicable to a user profile in an agent-initiated message.
-   **[Components installed with Agent-Initiated Messaging Interface](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/agent-chat/installed-with-agent-init-messg.md)**  
Several types of components are installed with installation of the Agent-Initiated Messaging Interface application, including tables, plugins, and ServiceNow Store applications.
-   **[Messaging channels for Agent-Initiated Messaging Interface](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/agent-chat/agent-init-messg-sc-setting.md)**  
Install and configure applications to enable a messaging channel for use with the Agent-Initiated Messaging Interface application.

**Parent Topic:**[Configuring Agent Chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/agent-chat/ci-agent-chat-configuring.md)