\(Legacy\) Conversation transcript template

reference australia Updated Sep 10, 2026 1 min read chat-transcript-template-pae.md

The conversation transcript .txt file contains information used to troubleshoot individual conversations.

Data element	Description
Conversation ID (sys_id)	Unique identifier of the conversation, autogenerated by the Virtual Agent.
Conversation Start Time	Start time of the conversation.
Channel	Channel from which the conversation was initiated. For example, the Slack application, Microsoft Teams, and so on.
User Name	Name of the user who initiated the conversation.
User Status	Status of the user in the ServiceNow AI Platform® instance. For example, Active or Inactive.
Bot Response	Control that displays Virtual Agent responses in a conversation.
User Input	Control that prompts and captures information from the user in a conversation.
Message Date and Time	Timestamp of individual messages.
FDIH logs	Action or Subflow- Id: sys_id of the action or subflow. Inputs: Input passed to the action or subflow. Outputs: Output received from the action or subflow.
Topic Block	Name of the topic block defined in the current topic.- Id: sys_id of the topic block invoked. Inputs: Input passed to the topic block. Outputs: Output received from the topic block.

**Parent Topic:**[\(Legacy\) Conversations tab](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/conversation-tab-pae.md)

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---
title: \(Legacy\) Conversation transcript template
description: The conversation transcript .txt file contains information used to troubleshoot individual conversations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/chat-transcript-template-pae.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Conversations tab, Using, Conversational Analytics dashboard, Analyze Virtual Agent performance, \(Legacy\) Virtual Agent for NLU, Conversational Interfaces]
---

# \(Legacy\) Conversation transcript template

The conversation transcript .txt file contains information used to troubleshoot individual conversations.

<table id="table_qh4_brs_qtb"><thead><tr><th>

Data element

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Conversation ID \(sys\_id\)

</td><td>

Unique identifier of the conversation, autogenerated by the Virtual Agent.

</td></tr><tr><td>

Conversation Start Time

</td><td>

Start time of the conversation.

</td></tr><tr><td>

Channel

</td><td>

Channel from which the conversation was initiated. For example, the Slack application, Microsoft Teams, and so on.

</td></tr><tr><td>

User Name

</td><td>

Name of the user who initiated the conversation.

</td></tr><tr><td>

User Status

</td><td>

Status of the user in the ServiceNow AI Platform® instance. For example, Active or Inactive.

</td></tr><tr><td>

Bot Response

</td><td>

Control that displays Virtual Agent responses in a conversation.

</td></tr><tr><td>

User Input

</td><td>

Control that prompts and captures information from the user in a conversation.

</td></tr><tr><td>

Message Date and Time

</td><td>

Timestamp of individual messages.

</td></tr><tr><td>

FDIH logs

</td><td>

Action or Subflow-   Id: sys\_id of the action or subflow.
-   Inputs: Input passed to the action or subflow.
-   Outputs: Output received from the action or subflow.

</td></tr><tr><td>

Topic Block

</td><td>

Name of the topic block defined in the current topic.-   Id: sys\_id of the topic block invoked.
-   Inputs: Input passed to the topic block.
-   Outputs: Output received from the topic block.

</td></tr></tbody>
</table>**Parent Topic:**[\(Legacy\) Conversations tab](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/conversation-tab-pae.md)