General chat settings

---
title: General chat settings
description: Use the Conversational Interfaces Console to set up the basic chat features shared by Virtual Agent and Agent Chat.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/ci-configuring-chat-features-nlu.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [General, chat, settings, Conversational Interfaces, console, Virtual Agent, Agent Chat]
breadcrumb: [Conversational Interfaces Home for NLU, Configure NLU, \(Legacy\) Virtual Agent for NLU, Conversational Interfaces]
---

# General chat settings

Use the Conversational Interfaces Console to set up the basic chat features shared by Virtual Agent and Agent Chat.

<table id="table_kbf_kxv_fsb"><thead><tr><th>

I want to...

</th><th>

See these topics

</th></tr></thead><tbody><tr><td class="sub-head" colspan="2">

Display options

</td></tr><tr><td>

Branding

</td><td>

[\(Legacy\) Branding your NLU chat client](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/branding-chat-client-nlu.md)

</td></tr><tr><td>

Message preview

</td><td>

[Enable message preview on the chat widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/web-client-message-preview.md)

</td></tr><tr><td>

Public access

</td><td>

[Enable public access to the chat widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/enable-public-access-web-client.md)

</td></tr><tr><td class="sub-head" colspan="2">

Channels and routing

</td></tr><tr><td>

Channels

</td><td>

[\(Legacy\) Integrating Virtual Agent for NLU with messaging apps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/va-integration-messaging-apps-nlu.md).

</td></tr><tr><td>

Pre-chat surveys

</td><td>

[\(Legacy\) Define pre-chat survey configurations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/ac-configure-pre-chat-surveys.md)

</td></tr><tr><td>

Context variables

</td><td>

[Configure context variables for storing chat-related information](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/ac-configure-context-variables.md)

</td></tr><tr><td>

Topic context intent

</td><td>

[\(Legacy\) Define topic context intent configurations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/ac-configure-context-topic-intent.md)

</td></tr><tr><td class="sub-head" colspan="2">

System actions

</td></tr><tr><td>

System messages

</td><td>

[Change Virtual Agent and Agent Chat system messages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/ac-change-system-messages.md)

</td></tr><tr><td>

URL navigation

</td><td>

[\(Legacy\) URL navigation in NLU](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/url-navigation-ci.md)

</td></tr><tr><td>

Sensitive data detection

</td><td>

[\(Legacy\) Configuring sensitive data handler](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/ac-configure-sensitive-data-handling.md)**Note:** This feature is being prepared for future deprecation. It will be hidden and no longer available for installation but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://hi.service-now.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base.

Install the Data Privacy application as a replacement. For more information, see [Data Privacy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/data-privacy-landing.md).

</td></tr><tr><td>

Missed activity emails

</td><td>

[Sending missed chat activity emails](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/agent-chat/ac-missed-activity-emails.md)

</td></tr></tbody>
</table>