Configuring Conversational Interfaces

---
title: Configuring Conversational Interfaces
description: You can use the Conversational Interfaces console and the Chat Settings option in the Home page to explore and configure general chat functionality and set up Virtual Agent and Agent Chat features.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/ci-configuring.html
release: australia
product: Conversational Interfaces
classification: conversational-interfaces
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 5
keywords: [Configuring, Conversational Interfaces, Chat Settings, Virtual Agent, Agent Chat, Now Assist]
breadcrumb: [Conversational Interfaces Console, Conversational Interfaces]
---

# Configuring Conversational Interfaces

You can use the Conversational Interfaces console and the **Chat Settings** option in the **Home** page to explore and configure general chat functionality and set up Virtual Agent and Agent Chat features.

## Configuring Conversational Interfaces

Use the cards on the Conversational Interfaces console to set up features for Virtual Agent and Agent Chat. The cards automatically sort each time you visit and unaddressed features appear first.

For more information, select the question mark at the top right. This opens a contextual help panel.

<table id="table_f3q_ldp_15b"><thead><tr><th>

Card

</th><th>

Feature

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Create a Virtual Agent with Now Assist, using an LLM model and generative AI skills.\[Omitted image "create-va-with-llm-card.png"\] Alt text: Card with Create a virtual agent with LLM.

</td><td>

To create a virtual agent using Now Assist, select **Get started** to display the Assistants screen. For more information, see [Configure assistants overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-now-assist-va.md).

</td><td>

 

</td></tr><tr><td>

Monitor your Now Assist in Virtual Agent\[Omitted image "monitor-na-in-va.png"\] Alt text: Card with Monitor your Now Assist in virtual agent.

</td><td>

To view Virtual Agent analytics for existing LLM virtual agents, select **View performance**. For more information, see [\(Legacy\) Conversational Analytics dashboard in Platform Analytics experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/VA-dashboard-landing-page-pae.md).

 To manage existing LLM virtual agents, select **Manage assistants** to display the Assistants screen. For more information, see [Configure assistants overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-now-assist-va.md).

</td><td>

 

</td></tr><tr><td>

\[Omitted image "ci-home-request-ai-search.png"\] Alt text: Select the Set up AI Search tile to add AI-powered search to your bot.

</td><td>

Set up [AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/va-ai-search.md)

</td><td>

Give your users the power to search for answers to their questions or solutions to their requests by adding AI Search to your Virtual Agent bot.

</td></tr><tr><td>

\[Omitted image "ci-home-brand-your-bot.png"\] Alt text: Select the Brand your Virtual Agent tile to customize the look and feel of the chat window.

</td><td>

[Brand your Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/branding-chat-client.md)

</td><td>

Customize your Virtual Agent bot by selecting the colors and icons, and add a logo that reflects your company’s portal.

</td></tr><tr><td>

\[Omitted image "ci-home-manage-bots-channels.png"\] Alt text: Select the Add your VA to other channels tile to configure and customize conversations in other channels.

</td><td>

[Integrating Virtual Agent with messaging apps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-integration-messaging-apps.md)

</td><td>

Add your Virtual Agent bot to other channels, such as a Conversational Integration with Slack or Microsoft Teams.

</td></tr><tr><td>

\[Omitted image "ci-home-set-up-ac.png"\] Alt text: Select the Set up Agent Chat tile to connect users with a live agent on your instance.

</td><td>

[Set up Agent Chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/agent-chat/ac-configure-agent-chat.md)

</td><td>

Connect users to live chat support in the chat client they are using.

</td></tr><tr><td>

\[Omitted image "ci-home-sidebar.png"\] Alt text: Select the Boost agent productivity with Sidebar tile to install Sidebar and help agents resolve user issues more quickly.

</td><td>

[Setting up Sidebar](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/sidebar/set-up-sidebar.md)

</td><td>

Provide live agents with a way to collaborate with others while they work on a Workspace record.

</td></tr><tr><td>

\[Omitted image "ci-home-dynamic-trans.png"\] Alt text: Select the Set up Dynamic Translation for VA tile to enable language detection and dynamic translation for Virtual Agent conversations.

</td><td>

[Language detection and dynamic machine translation in Virtual Agent in enhanced chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/dynamic-lang-detection-translation-enhanced-chat.md)

</td><td>

Enable a combination of language detection and machine translation for Virtual Agent to improve the chat experience for diverse users.

</td></tr></tbody>
</table>## Assistants

The Assistants screen appears when you select the **Assistants** tab on the Conversational Interfaces home screen.

## Chat settings

The **Chat Settings** tab opens with the **General** tab selected. This tab contains general settings that apply to all Conversational Interfaces applications. The currently installed plugins and available plugins that you can activate are listed as links. Select a link for more information or to start an activation process.

The **Virtual Agent**, **Agent Chat**, and **Sidebar** tabs in the left navigation pane open configuration settings pages for each application.

\[Omitted image "ci-home-chat-client-display-options.png"\] Alt text: Chat client display options in Conversational Interfaces general settings.

For more information about these settings, see the following topics:

-   [General settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/ci-configuring-chat-features.md)
-   [Virtual Agent settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-virtual-agent.md)
-   [Agent Chat settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/agent-chat/ac-configure-agent-chat.md)
-   [Sidebar settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/sidebar/configure-sidebar.md)