Conversational Interfaces reference

---
title: Conversational Interfaces reference
description: Conversational Interfaces reference topics provide shared technical descriptions of features that apply to Virtual Agent and Agent Chat, such as the Interactions table.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/ci-reference-parent.html
release: australia
product: Conversational Interfaces
classification: conversational-interfaces
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Conversational Interfaces Console, Conversational Interfaces]
---

# Conversational Interfaces reference

Conversational Interfaces reference topics provide shared technical descriptions of features that apply to Virtual Agent and Agent Chat, such as the Interactions table.

-   **[Interaction Insights table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/ci-interaction-insights-table.md)**  
User sentiment analysis prepares agents for the tone of incoming conversations. Business rules can be created based on this value and agents can take appropriate actions on the chat, whether it comes from Virtual Agent, another live agent, or from a queue.