\(Legacy\) Components installed with Conversational IVR with Amazon Connect

reference australia Updated Sep 10, 2026 1 min read components-installed-with-va-ivr.md

After installing the Conversational IVR with Amazon Connect application from the ServiceNow Store, the additional dependant plugins and spokes get auto-installed to enable other features for interactive voice response.

Plugin	Description
OpenFrame - (com.sn_openframe)	An interface to integrate external communication systems with a ServiceNow instance. This plugin brings a UI frame that is accessible and available anywhere within a ServiceNow screens.
Virtual Agent API - (sn_va_as_service)	Connects a user with a Virtual Agent using the company's Amazon Connect account.
Advanced Work Assignment - (com.glide.awa)	Automatically assigns work items to agents based on their availability, capacity, and skills.
Amazon Connect Spoke - (sn_amzn_connect_spk)(ih-amazon-connect-actions)	Simplifies how you integrate with Amazon Connect.
Amazon S3 Spoke - (ih-amazon-s3-action-pack)(ih-s3-actions)	Simplifies how you integrate with Amazon S3.
Omnichannel Callback - (sn_omni_callback) (com.sn.omnichannel.callback)	Provides a consistent omnichannel experience for requesters whether they are coming from the digital channel or from the phone.

Parent Topic:(Legacy) Install Conversational IVR with Amazon Connect

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---
title: \(Legacy\) Components installed with Conversational IVR with Amazon Connect
description: After installing the Conversational IVR with Amazon Connect application from the ServiceNow Store, the additional dependant plugins and spokes get auto-installed to enable other features for interactive voice response.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/components-installed-with-va-ivr.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Install, Conversational IVR with Amazon Connect, Integrate VA for NLU with voice channels, Virtual Agent channel integrations, \(Legacy\) Virtual Agent for NLU, Conversational Interfaces]
---

# \(Legacy\) Components installed with Conversational IVR with Amazon Connect

After installing the Conversational IVR with Amazon Connect application from the ServiceNow Store, the additional dependant plugins and spokes get auto-installed to enable other features for interactive voice response.

|Plugin|Description|
|------|-----------|
|OpenFrame - \(com.sn\_openframe\)|An interface to integrate external communication systems with a ServiceNow instance. This plugin brings a UI frame that is accessible and available anywhere within a ServiceNow screens.|
|Virtual Agent API - \(sn\_va\_as\_service\)|Connects a user with a Virtual Agent using the company's Amazon Connect account.|
|Advanced Work Assignment - \(com.glide.awa\)|Automatically assigns work items to agents based on their availability, capacity, and skills.|
|Amazon Connect Spoke - \(sn\_amzn\_connect\_spk\)\(ih-amazon-connect-actions\)|Simplifies how you integrate with Amazon Connect.|
|Amazon S3 Spoke - \(ih-amazon-s3-action-pack\)\(ih-s3-actions\)|Simplifies how you integrate with Amazon S3.|
|Omnichannel Callback - \(sn\_omni\_callback\) \(com.sn.omnichannel.callback\)|Provides a consistent omnichannel experience for requesters whether they are coming from the digital channel or from the phone.|

**Parent Topic:**[\(Legacy\) Install Conversational IVR with Amazon Connect](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/install-va-ivr.md)