\(Legacy\) Configure an Alexa skill

task australia Updated Sep 10, 2026 1 min read confgure-alexa-for-snow-instance.md

Configure your Alexa skill to talk to your ServiceNow instance.

Before you begin

Note: Linking your Alexa account with your ServiceNow instance is optional and only the Virtual Agent topics with the public role are accessible with guest user access.

Role required: admin

Procedure

Log in to the Alexa developer console with your Amazon developer account.
Click the Code tab.
Click Import Code.

Note: Browse for the lambda_funtion_sn_va_alexa.zip file that you downloaded from the Supporting Documents section of the Conversational Integration with Alexa application on the ServiceNow Store and click Import.
In the endpoint field, replace the hostname with the host name from your ServiceNow instance URL where your Alexa store app is installed.

Example endpoint: xxxxxxxxx.service-now.com/api/v1/alexa/message.
In the secretkey field, replace <Provide secret key> with your token (static or hash-based).

Use the following tokens as per your authentication type.
- Hash-based token
  
  If you are using hash-based authentication, provide the hash token which you provided during the ServiceNow instance setup.
  JavaScript
```
`"var security = <Token>          "var genratedHash = generateHmac(eventJSON, secretKey);          'X-Voice-Type': 'hash',          'X-Voice-Token': genratedHash,"
```
  Note: Hash-based authentication is provided by default.
- Static token
  
  If you are using static authentication, provide the static token.
  JavaScript
```
`"var security = <Token>          'X-Voice-Type': 'static',         `'X-Voice-Token': <Token>,`
```
Click Deploy.

Parent Topic:(Legacy) Set up Conversational Integration with Alexa

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---
title: \(Legacy\) Configure an Alexa skill
description: Configure your Alexa skill to talk to your ServiceNow instance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/confgure-alexa-for-snow-instance.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Set up, Configure Conversational Integration with Alexa, Conversational Integration with Alexa, Integrate VA for NLU with voice channels, Virtual Agent channel integrations, \(Legacy\) Virtual Agent for NLU, Conversational Interfaces]
---

# \(Legacy\) Configure an Alexa skill

Configure your Alexa skill to talk to your ServiceNow instance.

## Before you begin

**Note:** Linking your Alexa account with your ServiceNow instance is optional and only the Virtual Agent topics with the public role are accessible with guest user access.

Role required: admin

## Procedure

1.  Log in to the Alexa developer console with your Amazon developer account.

2.  Click the **Code** tab.

3.  Click **Import Code**.

    **Note:** Browse for the `lambda_funtion_sn_va_alexa.zip` file that you downloaded from the Supporting Documents section of the Conversational Integration with Alexa application on the ServiceNow Store and click **Import**.

4.  In the **endpoint** field, replace the hostname with the host name from your ServiceNow instance URL where your Alexa store app is installed.

    Example endpoint: `xxxxxxxxx.service-now.com/api/v1/alexa/message`.

5.  In the **secretkey** field, replace `<Provide secret key>` with your token \(static or hash-based\).

    Use the following tokens as per your authentication type.

    -   Hash-based token

        If you are using hash-based authentication, provide the hash token which you provided during the ServiceNow instance setup.

        ```
        `"var security = <Token>
                  "var genratedHash = generateHmac(eventJSON, secretKey);
                  'X-Voice-Type': 'hash',
                  'X-Voice-Token': genratedHash,"
        ```

        **Note:** Hash-based authentication is provided by default.

    -   Static token

        If you are using static authentication, provide the static token.

        ```
        `"var security = <Token>
                  'X-Voice-Type': 'static',
                 `'X-Voice-Token': <Token>,`
        ```

6.  Click **Deploy**.


**Parent Topic:**[\(Legacy\) Set up Conversational Integration with Alexa](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/setup-alexa.md)