Configure Conversational Integration with Alexa

---
title: Configure Conversational Integration with Alexa
description: Install and set up the Conversational Integration with Alexa application to enable users to interact with a virtual agent.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/configure-amazon-alexa.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Conversational Integration with Alexa, Integrate VA for NLU with voice channels, Virtual Agent channel integrations, \(Legacy\) Virtual Agent for NLU, Conversational Interfaces]
---

# Configure Conversational Integration with Alexa

Install and set up the Conversational Integration with Alexa application to enable users to interact with a virtual agent.

Configure Conversational Integration with Alexa to enable interaction with Virtual Agent through the Alexa voice interface.

1.  [\(Legacy\) Set up Conversational Integration with Alexa](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/setup-alexa.md).
2.  [\(Legacy\) Fine-tune Virtual Agent settings and topics for the best Alexa voice chat experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/va-settings-for-alexa.md).
3.  [Set up account linking with Alexa](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/account-linking-alexa.md).

-   **[\(Legacy\) Set up Conversational Integration with Alexa](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/setup-alexa.md)**  
Set up the Conversational Integration with Alexa application so that you can engage customers in conversations with bots.
-   **[\(Legacy\) Account linking with Alexa](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/account-linking-alexa.md)**  
Link your Alexa account with your ServiceNow instance to retrieve information from your custom skill.
-   **[\(Legacy\) Fine-tune Virtual Agent settings and topics for the best Alexa voice chat experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/va-settings-for-alexa.md)**  
Fine-tune your Virtual Agent settings and topics provided by the Virtual Agent Designer for the best voice chat experience with Alexa.
-   **[\(Legacy\) Closing idle Alexa chat conversations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/close-idle-alexa-conv.md)**  
Enable virtual agents to effectively manage their active Alexa chat conversations by automatically closing the conversations after they have been inactive for a preconfigured amount of time.

**Parent Topic:**[\(Legacy\) Conversational Integration with Alexa](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/conv-integ-alexa.md)