\(Legacy\) Configure Virtual Agent for a ServiceNow mobile application

---
title: \(Legacy\) Configure Virtual Agent for a ServiceNow mobile application
description: Virtual Agent provides optimized templates for the mobile experience. Configure a service portal to run Virtual Agent on a ServiceNow mobile application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/configure-va-mobile-web-client.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Configure NLU, \(Legacy\) Virtual Agent for NLU, Conversational Interfaces]
---

# \(Legacy\) Configure Virtual Agent for a ServiceNow mobile application

Virtual Agent provides optimized templates for the mobile experience. Configure a service portal to run Virtual Agent on a ServiceNow mobile application.

## Before you begin

Install the required plugins:

-   Virtual Agent \(com.glide.cs.chatbot\)
-   Conversational Messaging \(com.glide.messaging.awa\)
-   Core ServiceNow® mobile plugins

    For more information, see [Mobile plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/sg-mobile-plugins.md).


Role required: admin

## Procedure

1.  Install the corresponding mobile plugins for each application that you want to use in Virtual Agent.

    For example, if you're using Virtual Agent ITSM conversations, install the ITSM Mobile Agent \(sn\_itsm\_mobile\_agt\) plugin as well. For more information, see [Mobile plugins for ServiceNow Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/sg-mobile-plugins.md).

2.  Navigate to **All** > **Now Mobile App** > **Applet Launchers**.

3.  Select the **Homepage** record.

    If prompted, select the link at the top of the page to edit the record.

4.  Select the **Body** tab.

    \[Omitted image "mobile-launcher-homepage.png"\] Alt text: Select the Body tab at the bottom of the Launcher screen Homepage record to see the Quick actions menus section.

5.  Select **Chat** under **Quick Action Button** to open the record.

    If you don't see a Chat entry, add it as follows:

    1.  In the Unified Navigation bar, select the scope icon and change the application scope so that it matches the application that contains the record.

        \[Omitted image "change-application-scope-mobile.png"\] Alt text: When you change the scope, the scope icon turns red. A message on the screen indicates that you're editing a record in the Now Mobile application.

    2.  Select the back button to return to the previous page.

    3.  Select the **Homepage** record.

    4.  Select the **Body** tab.

    5.  Under **Quick Action Button**, double-select **Insert a new row**.

    6.  Type `Chat`, and then press Enter or select the save icon.

    7.  Select **Update**.

6.  Fill in the Chat form as follows.

    **Note:** If prompted, select the link at the top of the page to edit the record.

    1.  In the **Function** field, select **Agent Chat**.

    2.  Select the info icon \[Omitted image "icon-info.png"\] Alt text: Info icon. on the **Function** field and verify that **Chat Launcher** is set in the **Type** field \(this is the default setting\).

    3.  Select the **Active** check box.

    4.  Select **Update**.

    \[Omitted image "mobile-chat-configuration.png"\] Alt text: The Function field should specify "Agent Chat." The Type field should display "Chat Launcher" by default.


## Result

Depending on the device and the patch version of the server instance, end users can access the Virtual Agent chat icon in the bottom-right or top-right corner of the app. Tap the plus icon or the chat icon to start a conversation.

The topics you create in Assistant Designer asset library can be used in both the web and mobile clients, as well as any other channels you may configure. Virtual Agent output components are already optimized for Android and iOS, including [image and video cards](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-card-output.md), [link unfurling](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-link-unfurling.md), [AI Search results](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/va-ai-search.md), and [Virtual Agent notifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configuring-va-notifications.md).

## What to do next

To enable ServiceNow Otto for Virtual Agent, see [Configure assistants overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-now-assist-va.md).