Configuring Virtual Agent API

---
title: Configuring Virtual Agent API
description: Configure Virtual Agent API to connect ServiceNow Virtual Agent and Live Agent with any conversational interface.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/configure-virtual-agent-api.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [configure]
breadcrumb: [Virtual Agent API, Conversational Interfaces]
---

# Configuring Virtual Agent API

Configure Virtual Agent API to connect ServiceNow Virtual Agent and Live Agent with any conversational interface.

Review these sections to configure Virtual Agent API.

1.  [Install Virtual Agent API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/install-virtual-agent-api.md).
2.  [Review the inbound REST endpoint and configure inbound authentication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/configure-send-request.md).
3.  [Configure output response REST endpoint and outbound authentication for the Virtual Agent API \(v4.1 or above\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/configure-response-endpoint-auth-va-api.md).
4.  [Test your Virtual Agent API configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/va-api-test.md).