\(Legacy\) Configuring Virtual Agent for NLU

---
title: \(Legacy\) Configuring Virtual Agent for NLU
description: Configure the Virtual Agent features, components, and integrations that you need to provide support to your employees, IT teams, and customers.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/configure-virtual-agent-nlu.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 3
keywords: [Configuring, Virtual Agent, Conversational Interfaces Console, Agent Chat]
breadcrumb: [\(Legacy\) Virtual Agent for NLU, Conversational Interfaces]
---

# \(Legacy\) Configuring Virtual Agent for NLU

Configure the Virtual Agent features, components, and integrations that you need to provide support to your employees, IT teams, and customers.

Starting with the Brazil release, Virtual Agent for NLU and Virtual Agent Lite are being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. For migration guidance, see [KB3159779: Virtual Agent NLU and Keyword Feature Deprecation Migration Guide](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3159779).

## Conversational Interfaces Console

Use the Conversational Interfaces Console to activate and configure Virtual Agent. Some of the general settings in the console are shared with other applications, such as Agent Chat.

<table id="table_grb_xf4_swb"><thead><tr><th>

I want to...

</th><th>

See these topics

</th></tr></thead><tbody><tr><td>

Get recommendations for Virtual Agent topics based on my data

</td><td>

[\(Legacy\) Quick start for Topic Recommendations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/getting-started-topic-recommendations.md)

</td></tr><tr><td>

Configure performance tracking for Virtual Agent topics

</td><td>

[\(Legacy\) Create deflection configurations and patterns](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/set-up-deflection-settings-va.md)

</td></tr><tr><td>

Use Natural Language Understanding \(NLU\) for topic discovery

</td><td>

[\(Legacy\) Configure Natural Language Understanding in Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/configure-nlu-settings.md)

 [Creating models](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/creating-models.md) \(using NLU Workbench\)

</td></tr><tr><td>

Create custom greetings and setup topics

</td><td>

[\(Legacy\) Configure a Virtual Agent NLU chat experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/configure-default-chat-experience.md)

</td></tr><tr><td>

Determine which issues are routed to Virtual Agent first

</td><td>

[\(Legacy\) Configure and run an Issue Auto Resolution simulation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/configure-ar-simulations.md)

</td></tr><tr><td>

Send notifications to users in Virtual Agent

</td><td>

[Configuring Virtual Agent notifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configuring-va-notifications.md)

 [Enable Virtual Agent notifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/enable-va-notifications.md)

</td></tr><tr><td>

Use AI Search to return fallback results for Virtual Agent

</td><td>

[\(Legacy\) Implementing AI Search in NLU](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/va-ai-search.md)

</td></tr><tr><td>

Detect and dynamically translate Virtual Agent topics into a different language

</td><td>

[Language detection and dynamic machine translation in Virtual Agent in enhanced chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/dynamic-lang-detection-translation-enhanced-chat.md)

</td></tr></tbody>
</table>## Virtual Agent security

Platform hardening for your instance is leveraged by Virtual Agent, so you should follow the overall platform hardening recommendations. For details, see [Secure your instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/platsec-landing.md).