Conversational Interfaces Diagnostic Tool

---
title: Conversational Interfaces Diagnostic Tool
description: Use the Conversational Interfaces Diagnostic Tool to identify, troubleshoot, and find solutions for issues with conversational interfaces, before reaching out to Now Support.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/conversational-interfaces-diagnostics-tool/ci-diagnostics-tool-landing.html
release: australia
product: Conversational Interfaces Diagnostics Tool
classification: conversational-interfaces-diagnostics-tool
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage people and work, Conversational Interfaces]
---

# Conversational Interfaces Diagnostic Tool

Use the Conversational Interfaces Diagnostic Tool to identify, troubleshoot, and find solutions for issues with conversational interfaces, before reaching out to Now Support.

## Get started

<table id="table_ngw_3vj_4bc" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn about the features of the diagnostic tool.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/conversational-interfaces-diagnostics-tool/exploring-ci-diagnostics-tool.md)

</td><td>

[Use\[Omitted image "bus-root-cause-issue-resolution.svg"\] Alt text:Use the tool to resolve errors and solve configuration issues with Microsoft Teams and Advanced Work Assignment.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/conversational-interfaces-diagnostics-tool/using-ci-diagnostics-tool.md)

</td></tr></tbody>
</table>## Troubleshoot and get help

-   [Virtual Agent and Natural Language Understanding \(NLU\) community forum](https://www.servicenow.com/community/virtual-agent-nlu/ct-p/virtual-agent-natural-language)
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)