Conversational Interfaces

---
title: Conversational Interfaces
description: Enable users to engage with live agents, virtual agents, or both using ServiceNow Conversational Interfaces. You can also use generative AI skills in your conversational experiences. These interfaces provide tools for creating and managing optimal conversational experiences for users in the chat channels that they prefer.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/convint-landing-page.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
---

# Conversational Interfaces

Enable users to engage with live agents, virtual agents, or both using ServiceNow® Conversational Interfaces. You can also use generative AI skills in your conversational experiences. These interfaces provide tools for creating and managing optimal conversational experiences for users in the chat channels that they prefer.

## Get started with Conversational Interfaces

Select a tile to get started with one of Conversational Interfaces products.

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[Conversational Interfaces Admin console\[Omitted image "bus-sdlc.svg"\] Alt text:Explore, implement, and maintain your Conversational Interfaces using a home-page or console experience.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/ci-console.md)

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[Virtual Agent and ServiceNow Otto for Virtual Agent\[Omitted image "bus-ai-otto.svg"\] Alt text:Use large language models \(LLMs\) to create a natural-language conversational experience that can improve the success of your self-service workflows.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/virtual-agent-landing-page.md)

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[Conversational integrations\[Omitted image "bus-customer-service-agent.svg"\] Alt text:Bring ServiceNow Otto for Virtual Agent conversations to popular messaging applications.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/integrate-virtual-agent.md)

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[Agent Chat\[Omitted image "bus-customer-service-agent.svg"\] Alt text:Streamline the agent and requester chat experience and enable managers to monitor and assist agents.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/agent-chat/ci-use-agent-chat.md)

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[Sidebar\[Omitted image "bus-community.svg"\] Alt text:Enable agents to collaborate with others on Workspace records.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/sidebar/sidebar-landing.md)

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[Advanced Work Assignment\[Omitted image "bus-3-person.svg"\] Alt text:Automatically assign work items to your agents, based on their availability, capacity, and optionally, skills.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/advanced-work-assignment/awa-application-landing-page.md)

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[Additional Resources \[Omitted image "va-additional-resources.png"\] Alt text: Manage and enhance your Conversational Interfaces experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/ci-additional-resources.md)

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