\(Legacy\) Enable NLU languages in Virtual Agent settings

task australia Updated Sep 10, 2026 1 min read enable-langs-va-gen-settings.md

If you plan to use language-specific NLU models, you must enable the installed languages in the Supported NLU Languages list. A language is enabled if the Enabled column displays true. English language is enabled by default.

Before you begin

Activate the ServiceNow plugin for each language you want to support. For more information, see Activate a language.

Role required: virtual_agent_admin or admin

Procedure

Navigate to All > Conversational Interfaces > Settings.
Click Virtual Agent.
Under Natural Language Understanding (NLU), click View settings.
Find the languages in the Supported NLU Languages list.
If the Enabled column displays false for a language, select the link to open the language NLU properties.

For example, in the following image, German, Portuguese, and Japanese are not enabled.

[Omitted image "nlu-settings-example.png"] Alt text: For each language, the Enabled column shows either true or false.
Select the Enabled check box.
Click Save.

Parent Topic:(Legacy) Localizing Virtual Agent NLU conversations

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---
title: \(Legacy\) Enable NLU languages in Virtual Agent settings
description: If you plan to use language-specific NLU models, you must enable the installed languages in the Supported NLU Languages list. A language is enabled if the Enabled column displays true. English language is enabled by default.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/enable-langs-va-gen-settings.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Localizing NLU conversations, Localization options for NLU conversations, Build and deploy NLU conversations, \(Legacy\) Virtual Agent for NLU, Conversational Interfaces]
---

# \(Legacy\) Enable NLU languages in Virtual Agent settings

If you plan to use language-specific NLU models, you must enable the installed languages in the Supported NLU Languages list. A language is enabled if the **Enabled** column displays true. English language is enabled by default.

## Before you begin

Activate the ServiceNow plugin for each language you want to support. For more information, see [Activate a language](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ActivateALanguage.md).

Role required: virtual\_agent\_admin or admin

## Procedure

1. Navigate to **All** &gt; **Conversational Interfaces** &gt; **Settings**.

2. Click **Virtual Agent**.

3. Under Natural Language Understanding \(NLU\), click **View settings**.

4. Find the languages in the Supported NLU Languages list.

5. If the Enabled column displays **false** for a language, select the link to open the language NLU properties.

For example, in the following image, German, Portuguese, and Japanese are not enabled.

\[Omitted image "nlu-settings-example.png"\] Alt text: For each language, the Enabled column shows either true or false.

6. Select the **Enabled** check box.

7. Click **Save**.

**Parent Topic:**[\(Legacy\) Localizing Virtual Agent NLU conversations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/localize-va-topic.md)