Enable synchronous mode on the secondary ServiceNow Virtual Agent instance

---
title: Enable synchronous mode on the secondary ServiceNow Virtual Agent instance
description: Enable synchronous mode on the secondary ServiceNow Virtual Agent instance to use ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/enable-sync-mode-secondary-sn-bot.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Synchronous or asynchronous mode, Using ServiceNow Virtual Agent as a secondary bot, Virtual Agent Bot Interconnect, Conversational Interfaces]
---

# Enable synchronous mode on the secondary ServiceNow Virtual Agent instance

Enable synchronous mode on the secondary ServiceNow Virtual Agent instance to use ServiceNow® Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect.

## Before you begin

Role required: admin

## Procedure

1.  On the secondary instance, navigate to **All**, and then enter `sys_cs_channel.list` in the navigation filter.

2.  Select the Bot to Bot record.

3.  Select the **Synchronous** check box.

4.  Click **Update**.