\(Legacy\) Enable Virtual Agent NLU notifications

---
title: \(Legacy\) Enable Virtual Agent NLU notifications
description: Enable Virtual Agent notifications so that your end users can receive notifications in supported Virtual Agent channels.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/enable-va-notifications-nlu.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Virtual Agent, notifications, channels]
breadcrumb: [Configuring notifications for NLU, Configure NLU, \(Legacy\) Virtual Agent for NLU, Conversational Interfaces]
---

# \(Legacy\) Enable Virtual Agent NLU notifications

Enable Virtual Agent notifications so that your end users can receive notifications in supported Virtual Agent channels.

## Before you begin

Role required: virtual\_agent\_admin or admin

## Procedure

1.  Enable notifications for your users in the appropriate channel:

<table id="table_zgd_scv_bdc"><thead><tr><th>

Channel

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Chat widget \(mweb\)

</td><td>

1.  Navigate to **All** &gt; **Conversational Interfaces** &gt; **Settings**.
2.  Select **Virtual Agent**.
3.  Under **Notifications**, slide the **Use notifications** toggle switch to enable notifications.

\[Omitted image "va-settings-notif-enabled-switch.png"\] Alt text: Virtual Agent setting showing Use notifications toggle switch in inactive state.

**Note:** You can also change the notification text color and background in chat branding configurations. For details, see [Set up your Virtual Agent bot's branding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/ac-configure-chat-branding.md).

</td></tr><tr><td>

Custom chat integration

</td><td>

1.  Navigate to **All** and in the filter navigator, enter `sys_cs_channel.list`.
2.  In Messaging Channels, select the custom integration record to update.
3.  Select **Enable Notifications** to activate notifications.
4.  Select **Update**.
 For more information on configuring custom chat integrations, see[Creating conversational custom chat integrations in Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-custom-adapter-framework.md).

</td></tr></tbody>
</table>    Notifications are sent to recipients via the Virtual Agent bot in the channels that you enabled.