\(Legacy\) View and modify Virtual Agent style templates
task australia Updated Sep 10, 2026 1 min read modify-va-templates.md
Virtual Agent provides optimized templates for the mobile experience. You can view and modify the style sheets in the Adapter Cards [sys_cs_adapter_card] table.
Before you begin
Role required: virtual_agent_admin or admin
Procedure
-
Click All, and then enter
sys_cs_adapter_card.listin the navigation filter.The Adapter Cards page opens.
-
Click an entry in the Card Name column.
-
Click the name of the channel you want to view in the embedded list.
For example, click iOS or Android Device to view the corresponding style sheet.
-
Make any changes in the Template Definition field.
-
Click Update.
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---
title: \(Legacy\) View and modify Virtual Agent style templates
description: Virtual Agent provides optimized templates for the mobile experience. You can view and modify the style sheets in the Adapter Cards \[sys\_cs\_adapter\_card\] table.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/modify-va-templates.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Virtual Agent for a mobile application, Configure NLU, \(Legacy\) Virtual Agent for NLU, Conversational Interfaces]
---
# \(Legacy\) View and modify Virtual Agent style templates
Virtual Agent provides optimized templates for the mobile experience. You can view and modify the style sheets in the Adapter Cards \[sys\_cs\_adapter\_card\] table.
## Before you begin
Role required: virtual\_agent\_admin or admin
## Procedure
1. Click **All**, and then enter `sys_cs_adapter_card.list` in the navigation filter.
The Adapter Cards page opens.
2. Click an entry in the **Card Name** column.
3. Click the name of the channel you want to view in the embedded list.
For example, click **iOS** or **Android Device** to view the corresponding style sheet.
4. Make any changes in the **Template Definition** field.
5. Click **Update**.
| title | \(Legacy\) View and modify Virtual Agent style templates |
| description | Virtual Agent provides optimized templates for the mobile experience. You can view and modify the style sheets in the Adapter Cards \[sys\_cs\_adapter\_card\] table. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/conversational-interfaces/modify-va-templates.html |
| release | australia |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Configure Virtual Agent for a mobile applicationConfigure NLU\(Legacy\) Virtual Agent for NLUConversational Interfaces |