Components installed with Omnichannel Callback

reference australia Updated Sep 10, 2026 1 min read installed-with-omnichannel-callback.md

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Activating the Omnichannel Callback plugin installs user roles, scheduled jobs, and tables on your instance.

Scheduled jobs installed

Scheduled job	Description
Callback Scheduler - Scheduled	Executes the callback task of type Scheduled a minute before the scheduled start time.
Callback Scheduler - ASAP	Executes the callback task of type ASAP after creation of the callback task or at the next retry attempt.
Omnichannel Callback Close expired tasks	Marks the callback tasks as Closed Abandoned in the following scenarios. ASAP callback: If the current time is past the expiry time or the number of callback attempts exceeds the maximum retry attempts. Scheduled callback: When the callback task is not closed one hour after the scheduled end time.

Scheduled job

Description

Callback Scheduler - Scheduled

Executes the callback task of type Scheduled a minute before the scheduled start time.

Callback Scheduler - ASAP

Executes the callback task of type ASAP after creation of the callback task or at the next retry attempt.

Omnichannel Callback Close expired tasks

Marks the callback tasks as Closed Abandoned in the following scenarios.

ASAP callback: If the current time is past the expiry time or the number of callback attempts exceeds the maximum retry attempts.
Scheduled callback: When the callback task is not closed one hour after the scheduled end time.

## Tables installed

Table	Description
Callback Properties [sn_omni_callback_st_callback_properties]	Lists the callback properties that determine the callback behavior.
Callback [sys_cs_callback]	Lists the callback tasks of type Scheduled and ASAP.

Table

Description

Callback Properties

[sn_omni_callback_st_callback_properties]

Lists the callback properties that determine the callback behavior.

Callback

[sys_cs_callback]

Lists the callback tasks of type Scheduled and ASAP.

## Roles installed

To learn more about managing subscriptions, see Managing per-user subscriptions in Subscription Management and contact your account representative.

Parent Topic:Omnichannel Callback reference

Callback API role [sn_omni_callback.callback_api]

Provides read and write access to the [sys_cs_callback] table.

Contains roles

List of roles contained within the role.

None.

Groups

List of groups this role is assigned to by default.

None.

Special considerations

None.

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---
title: Components installed with Omnichannel Callback
description: Activating the Omnichannel Callback plugin installs user roles, scheduled jobs, and tables on your instance.Provides read and write access to the \[sys\_cs\_callback\] table.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/omnichannel-callback/installed-with-omnichannel-callback.html
release: australia
product: Omnichannel Callback
classification: omnichannel-callback
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Reference, Omnichannel Callback, Manage people and work, Conversational Interfaces]
---

# Components installed with Omnichannel Callback

Activating the Omnichannel Callback plugin installs user roles, scheduled jobs, and tables on your instance.

## Scheduled jobs installed

<table id="table_wrn_11n_vvb"><thead><tr><th>

Scheduled job

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Callback Scheduler - Scheduled

</td><td>

Executes the callback task of type Scheduled a minute before the scheduled start time.

</td></tr><tr><td>

Callback Scheduler - ASAP

</td><td>

Executes the callback task of type ASAP after creation of the callback task or at the next retry attempt.

</td></tr><tr><td>

Omnichannel Callback Close expired tasks

</td><td>

Marks the callback tasks as **Closed Abandoned** in the following scenarios.

-   ASAP callback: If the current time is past the expiry time or the number of callback attempts exceeds the maximum retry attempts.
-   Scheduled callback: When the callback task is not closed one hour after the scheduled end time.

</td></tr></tbody>
</table>## Tables installed

<table id="table_yrn_11n_vvb"><thead><tr><th>

Table

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Callback Properties

 \[sn\_omni\_callback\_st\_callback\_properties\]

</td><td>

Lists the callback properties that determine the callback behavior.

</td></tr><tr><td>

Callback

 \[sys\_cs\_callback\]

</td><td>

Lists the callback tasks of type Scheduled and ASAP.

</td></tr></tbody>
</table>## Roles installed

To learn more about managing subscriptions, see [Managing per-user subscriptions in Subscription Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/managing-user-subscriptions-v2.md) and contact your account representative.

**Parent Topic:**[Omnichannel Callback reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/omnichannel-callback/omnichannel-callback-reference.md)

## Callback API role \[sn\_omni\_callback.callback\_api\]

Provides read and write access to the \[sys\_cs\_callback\] table.

### Contains roles

List of roles contained within the role.

None.

### Groups

List of groups this role is assigned to by default.

None.

### Special considerations

None.