Product Support For Technology

markdown/conversational-interfaces/product-support-for-technology · 17 files

Name	Size
Application scopes c_ApplicationScopes.md To upload and distribute custom applications on the ServiceNow Store, you need to create a private scope for your applications.	1.6 KB
Components installed with the Proactive Triggers feature components-installed-with-proactive-triggers.md When the Proactive Triggers feature is installed, the feature includes required components, such as specific roles and tables. Admins can review these roles and tables to make sure that the feature has been installed correctly.	3.0 KB
Configuring Proactive Triggers configuring-proactive-triggers.md Plan, configure, and review your Proactive Triggers.	2.9 KB
Create custom trigger types create-custom-trigger-types.md Create your own trigger type during the rule creation process that is specific to your organization for improved Proactive Triggers usage.	4.3 KB
Create rules and actions for Proactive Triggers create-rule-actions.md Create rules and related actions for Proactive Triggers. These rules and their related actions determine the messages that end users see on the ServiceNow portal.	5.9 KB
Domain separation and Proactive Triggers domain-separation-proactive-triggers.md Domain separation is supported for Proactive Triggers. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.	3.2 KB
Enable Proactive Triggers enable-proactive-triggers.md Use Proactive Triggers to create and view context-specific messages and use relevant actions on the chat widget.	7.3 KB
How Proactive Triggers work how-proactive-triggers-work.md Explore example use cases and how information flows through the Proactive Triggers process.	3.9 KB
Installing Proactive Triggers installing-proactive-triggers.md Enable Proactive Triggers so that you can begin working with the feature.	1.8 KB
Manage Proactive Triggers manage-proactive-triggers-2.md After admins have installed Proactive Triggers and created related actions and rules, admins can check that the Proactive Triggers feature is performing as expected. For example, admins can view the Proactive Execution History table and the Proactive Daily Report table.	3.4 KB
Multiple Proactive Triggers rules and actions multiple-rules-and-actions.md The Proactive Triggers feature uses rules and actions to trigger context-specific Virtual Agent conversations with end users on the web client.	2.8 KB
Proactive Action form proactive-action-new-record-form.md When creating a Proactive Triggers rule, the Proactive Action form includes the following fields.	3.6 KB
Proactive Rule form proactive-rule-new-record-form.md When creating a Proactive Triggers rule, the Proactive Rule form includes the following fields.	6.4 KB
Proactive Triggers proactive-triggers-landing-page.md Proactive Triggers supports end users by providing helpful platform actions, using real-time data. Admin users can customize rules and actions to present rich text pop-up messages to specific users.	2.7 KB
Proactive Triggers reference proactive-triggers-reference.md The following section details the installed components for Proactive Triggers.	2.5 KB
Exploring Proactive Triggers proactive-triggers.md Proactive Triggers is a ServiceNow Store application that is available to all Virtual Agent chat widget and Agent Chat customers by default. Proactive Triggers can increase adoption of Virtual Agent by proactively sending context-specific messages to end users.	6.2 KB
Proactive Triggers roles PT-roles.md Proactive Triggers adds the Proactive Triggers admin role.	3.1 KB