\(Legacy\) Provider properties for Amazon Connect

task australia Updated Sep 10, 2026 1 min read provider-properties-ivr.md

Raw file servicenow.com

View and update the provider properties available for Amazon Connect

Before you begin

Role required: admin

Procedure

Select All and enter sys_cs_provider.list to open the Connections table.
Select the provider VA Amazon Connect Adapter Provider.

[Omitted image "provider-prop-01.png"] Alt text: Connections table.
In the Provider Channels form, select the Provider Properties tab.

[Omitted image "provider-prop-02.png"] Alt text: Provider properties tab.

What to do next

The following table lists the properties.

Important: Unless absolutely necessary, the property values must not be edited.

Name	Description
amazon_connect_pause_break_time	Property to specify the pause time, in seconds, between line breaks, choice options, sentences, bullet points, and so on, in the amazon connect response. The value must be a number.
amazon_connect_reference_number_pause_time	Pause time before reading of the submitted request or incident number. Value is in seconds. Maximum value allowed is 10.
amazon_lex_voice_timeout_ms	Property to specify the time, in milli seconds, the bot waits before assuming that the user isn't going to speak.
pagination_enabled	Property used to enable pagination at adapter level. Value must be set to true to enable pagination.Note: Pagination shouldn't be disabled.
pagination_max_choice_limit	Property used to specify the maximum number of items per page when pagination is enabled. Value must be an integer.
picker_pagination_experience_supported	Property used to enable pagination at server level. Value must be set to true to enable pagination.Note: Pagination shouldn't be disabled.
disable_manual_linking	If the property value is true, manual linking options aren't shown when account linking is enabled.Note: Do not change the property value.
support_genai_qa_card	Internal, do not change.
support_skill_card	Internal, do not change.

**Parent Topic:**[\(Legacy\) Configure Conversational IVR with Amazon Connect](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/configure-va-ivr.md)

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---
title: \(Legacy\) Provider properties for Amazon Connect
description: View and update the provider properties available for Amazon Connect
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/provider-properties-ivr.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Conversational IVR, Configure, Conversational IVR with Amazon Connect, Integrate VA for NLU with voice channels, Virtual Agent channel integrations, \(Legacy\) Virtual Agent for NLU, Conversational Interfaces]
---

# \(Legacy\) Provider properties for Amazon Connect

View and update the provider properties available for Amazon Connect

## Before you begin

Role required: admin

## Procedure

1.  Select **All** and enter `sys_cs_provider.list` to open the Connections table.

2.  Select the provider **VA Amazon Connect Adapter Provider**.

    \[Omitted image "provider-prop-01.png"\] Alt text: Connections table.

3.  In the Provider Channels form, select the **Provider Properties** tab.

    \[Omitted image "provider-prop-02.png"\] Alt text: Provider properties tab.


## What to do next

The following table lists the properties.

**Important:** Unless absolutely necessary, the property values must not be edited.

<table id="table_ysb_njh_m2c"><thead><tr><th>

Name

</th><th>

Description

</th></tr></thead><tbody><tr><td>

amazon\_connect\_pause\_break\_time

</td><td>

Property to specify the pause time, in seconds, between line breaks, choice options, sentences, bullet points, and so on, in the amazon connect response. The value must be a number.

</td></tr><tr><td>

amazon\_connect\_reference\_number\_pause\_time

</td><td>

Pause time before reading of the submitted request or incident number. Value is in seconds. Maximum value allowed is 10.

</td></tr><tr><td>

amazon\_lex\_voice\_timeout\_ms

</td><td>

Property to specify the time, in milli seconds, the bot waits before assuming that the user isn't going to speak.

</td></tr><tr><td>

pagination\_enabled

</td><td>

Property used to enable pagination at adapter level. Value must be set to true to enable pagination.**Note:** Pagination shouldn't be disabled.

</td></tr><tr><td>

pagination\_max\_choice\_limit

</td><td>

Property used to specify the maximum number of items per page when pagination is enabled. Value must be an integer.

</td></tr><tr><td>

picker\_pagination\_experience\_supported

</td><td>

Property used to enable pagination at server level. Value must be set to true to enable pagination.**Note:** Pagination shouldn't be disabled.

</td></tr><tr><td>

disable\_manual\_linking

</td><td>

If the property value is true, manual linking options aren't shown when account linking is enabled.**Note:** Do not change the property value.

</td></tr><tr><td>

support\_genai\_qa\_card

</td><td>

Internal, do not change.

</td></tr><tr><td>

support\_skill\_card

</td><td>

Internal, do not change.

</td></tr></tbody>
</table>**Parent Topic:**[\(Legacy\) Configure Conversational IVR with Amazon Connect](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/configure-va-ivr.md)