\(Legacy\) Quick start for Virtual Agent Lite

---
title: \(Legacy\) Quick start for Virtual Agent Lite
description: Virtual Agent Lite comes pre-installed, so all you have to do to try it is activate the ITSM Virtual Agent Conversation Topics Lite plugin and set it up.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/quick-start-va-lite.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Virtual Agent, Lite, Quick start, ITSM, IT Service Management, pre-built, conversations, slack, Microsoft, teams, msteams, workplace, facebook, messenger, service portal]
breadcrumb: [Virtual Agent Lite, Explore NLU, \(Legacy\) Virtual Agent for NLU, Conversational Interfaces]
---

# \(Legacy\) Quick start for Virtual Agent Lite

Virtual Agent Lite comes pre-installed, so all you have to do to try it is activate the ITSM Virtual Agent Conversation Topics Lite plugin and set it up.

## Before you begin

If you plan to integrate Virtual Agent Lite with Slack, Microsoft Teams, Workplace, or Facebook Messenger apps, you must be an administrator for those messaging apps.

Role required: virtual\_agent\_admin or admin

## Procedure

1.  Activate the ITSM Virtual Agent Conversation Topics Lite plugin:

    1.  Navigate to **All** > **Plugins**.

    2.  In the Search field, type `ITSM Virtual Agent`.

    3.  Find the entry for ITSM Virtual Agent Conversation Topics Lite \(com.snc.itsm.virtualagent.lite\), and then select **Activate**.

2.  Configure Virtual Agent Lite for additional portals.

    Virtual Agent Lite appears in the Service portal by default. For more information about configuring the Service portal, see [Service Portal events](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/sp-analytics-events.md).

3.  [Preview and test ITSM Virtual Agent Lite topics in Virtual Agent Designer.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/test-valite-topic.md)

    Two topics are available for use with Virtual Agent Lite.

4.  [Duplicate and publish ITSM Virtual Agent Lite topics.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/duplicate-publish-valite-topic.md)

    Users can now access Virtual Agent Lite topics.