\(Legacy\) Setting up the Conversational Analytics dashboard

---
title: \(Legacy\) Setting up the Conversational Analytics dashboard
description: Set up custom events and formula definitions to create more targeted analytics.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/setting-up-va-dashboard-overview1-pae.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Conversational Analytics dashboard, Analyze Virtual Agent performance, \(Legacy\) Virtual Agent for NLU, Conversational Interfaces]
---

# \(Legacy\) Setting up the Conversational Analytics dashboard

Set up custom events and formula definitions to create more targeted analytics.

Starting with the Brazil release, Conversational Analytics is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

The Conversational Analytics dashboard enables you to customize the data you monitor in the following ways:

-   [Date range](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/use-the-dashboad-pae.md)—Specify the date range for the data displayed on the dashboard.
-   [Custom events](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/set-up-custom-events-pae.md)—The dashboard can display analytics about custom events you create. All events must relate to conversations. For example, you can store data about every conversation that used a specific channel, such as Slack.
-   [Formula Override](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/set-up-custom-definitions-pae.md)—Customize parameter definitions used in analytic reports. For example, by default, duration is the total time from the first to the last exchange in a conversation. You might like to override that formula by subtracting inactive times in the conversation.

## Role requirements

For information on roles, see [\(Legacy\) Conversational Analytics dashboard roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/conversational-analytics-dashboard-roles-pae.md).

## Dependencies

The Conversational Analytics Dashboard requires the Quebec or later version of Virtual Agent.

-   **[\(Legacy\) Install Conversational Analytics Dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/get-va-dashboard-pae.md)**  
Get updates to the Conversational Analytics dashboard from the ServiceNow Store.
-   **[\(Legacy\) Create custom events to monitor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/set-up-custom-events-pae.md)**  
Create custom events and monitor them in the Conversational Analytics dashboard.
-   **[\(Legacy\) Create custom override definitions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/set-up-custom-definitions-pae.md)**  
Use scripts to override the default formulas used to create the analytics on the Conversational Analytics Dashboard.

**Parent Topic:**[\(Legacy\) Conversational Analytics dashboard in Platform Analytics experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/VA-dashboard-landing-page-pae.md)