Use ServiceNow Virtual Agent as a secondary bot in synchronous or asynchronous mode

---
title: Use ServiceNow Virtual Agent as a secondary bot in synchronous or asynchronous mode
description: Use ServiceNow Virtual Agent as a secondary bot in synchronous or asynchronous mode with Bot Interconnect.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/use-servicenow-virtual-agent-as-a-secondary-bot-in-synchronous-or-asynchronous-mode\_0.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using ServiceNow Virtual Agent as a secondary bot, Virtual Agent Bot Interconnect, Conversational Interfaces]
---

# Use ServiceNow Virtual Agent as a secondary bot in synchronous or asynchronous mode

Use ServiceNow Virtual Agent as a secondary bot in synchronous or asynchronous mode with Bot Interconnect.

You can use ServiceNow Virtual Agent as a secondary bot in synchronous or asynchronous mode. See [Enable synchronous mode on the secondary ServiceNow Virtual Agent instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/enable-sync-mode-secondary-sn-bot.md) or [Enable asynchronous mode on the secondary ServiceNow Virtual Agent instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/enable-async-mode-secondary-sn-bot.md).