Using Virtual Agent API
concept australia Updated Sep 10, 2026 1 min read use-virtual-agent-api.md
Virtual Agent API enables ServiceNow developers, advanced users, and admins to use Virtual Agent with an enterprise or any other third-party chat interface that supports conversational interfaces or as a secondary bot in an environment with multiple, specialized bots managed by a primary bot.
The following sections detail how to use Virtual Agent API to complete various tasks, such as closing an idle bot, enabling ServiceNow Otto experience, and various controls for the bot output response.
Keywords use
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--- title: Using Virtual Agent API description: Virtual Agent API enables ServiceNow developers, advanced users, and admins to use Virtual Agent with an enterprise or any other third-party chat interface that supports conversational interfaces or as a secondary bot in an environment with multiple, specialized bots managed by a primary bot. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/use-virtual-agent-api.html release: australia topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 keywords: [use] breadcrumb: [Virtual Agent API, Conversational Interfaces] --- # Using Virtual Agent API Virtual Agent API enables ServiceNow developers, advanced users, and admins to use Virtual Agent with an enterprise or any other third-party chat interface that supports conversational interfaces or as a secondary bot in an environment with multiple, specialized bots managed by a primary bot. The following sections detail how to use Virtual Agent API to complete various tasks, such as closing an idle bot, enabling ServiceNow Otto experience, and various controls for the bot output response.
| title | Using Virtual Agent API |
| description | Virtual Agent API enables ServiceNow developers, advanced users, and admins to use Virtual Agent with an enterprise or any other third-party chat interface that supports conversational interfaces or as a secondary bot in an environment with multiple, specialized bots managed by a primary bot. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/conversational-interfaces/use-virtual-agent-api.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| keywords | use |
| breadcrumb | Virtual Agent APIConversational Interfaces |