\(Legacy\) Use filters in the Users tab

---
title: \(Legacy\) Use filters in the Users tab
description: You can use filters to get a deeper understanding of User data.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/users-tab-filtering-pae.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [Filter, Users, Tab, Virtual Agent]
breadcrumb: [Users tab, Using, Conversational Analytics dashboard, Analyze Virtual Agent performance, \(Legacy\) Virtual Agent for NLU, Conversational Interfaces]
---

# \(Legacy\) Use filters in the Users tab

You can use filters to get a deeper understanding of User data.

## Filter using the filter editor

The filter editor enables you to filter users based on one or more conditions. You can either select an existing filter from the list or create a new filter using the editor.

The filter editor consists of the following:

-   Field: A list based on relevant tables.
-   Operator: A list of operations that is contextually generated based on the selected field.
-   Value: A text entry field or a list that is contextually generated based on the selected field.

To remove a condition, select the delete icon \[Omitted image "delete-icon.png"\] Alt text: Delete icon. next to the condition. To add dependent conditions in the condition builder, either select **or** or **and**. To filter the conversations list using the condition, select **Update**.

To save a condition that you created in the filter editor, select **Save filter**. In the Save Filter pop-up window, specify a name for the filter. You can also set permissions for the filter in the Save Filter window. Users having the Chat Analytics Viewer \(chat\_analytics\_viewer\) role can select and modify your saved filters.

\[Omitted image "condition-saved-pae.png"\] Alt text: Filter Editor with filters dropdown open, All filter selected, and Channel Web Client shown under Saved Filters.

## Field options in the Filter Editor

| | |
|---|---|
|Channels|Filters users based on the communication channels.|
|Created|Filters users based on the date and time when the conversation was created.|
|Created On|Filters users based on a specific date when the conversation was created.|
|Created by|Filters users based on the user who created the conversation.|
|Domain|Filters users based on specific domains related to the conversation.|
|Is Anonymous|Filters users who had conversations as anonymous users.|
|Last Conversation|Filters users based on the last conversation.|
|Sys ID|Filters users based on the Sys Id.|
|Tags|Filters users based on the tags associated with conversations.|
|Updated|Filters users based on when the conversation was last updated.|
|Updated by|Filters users based on who last updated the conversation.|
|Updates|Filters users based on updates to a conversation.|
|User|Filters users based on user name.|
|Keywords|Filters users based on keywords related to the conversation.|

**Parent Topic:**[\(Legacy\) Users tab](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/users-tab-pae.md)