Using ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect

---
title: Using ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect
description: Virtual Agent Bot Interconnect enables you to use ServiceNow Virtual Agent as the primary bot with a ServiceNow Virtual Agent secondary bot.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/using-sn-secondary-bot-with-sn-primary.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Virtual Agent Bot Interconnect, Conversational Interfaces]
---

# Using ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect

Virtual Agent Bot Interconnect enables you to use ServiceNow® Virtual Agent as the primary bot with a ServiceNow Virtual Agent secondary bot.

## Prerequisites

In order to configure ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect, you require the following setup:

-   Two Brazil ServiceNow instances.
-   On the primary instance: Virtual Agent Bot Interconnect Store application
-   On the secondary instance:
    -   Virtual Agent API v3.8.x or later
    -   Virtual Agent API on the secondary instance must be in synchronous mode or asynchronous mode.